Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
HYBRID Tier 2 IT Service Desk Analyst
Job
Insight Global
Altamonte Springs, FL (In Person)
$42,640 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
44
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
HYBRID Tier 2 IT Service Desk Analyst Insight Global - 3.9 Altamonte Springs, FL Job Details Full-time $20 - $21 an hour 1 day ago Qualifications Incident report management Incident management software Windows Customer support ticket management macOS ServiceNow Desktop administration Associate's degree Ticketing system technical support Mobile devices Full Job Description Job Summary The Associate IT Service Desk Analyst is responsible for acknowledging, triaging, and resolving advanced remote hardware and software incidents. The analyst responds to incoming tickets, phone calls, and service requests while documenting all work in the ticketing system. The role includes troubleshooting issues across technologies such as Active Directory, Office 365, Exchange, Citrix, VPN, virtual desktops, Windows, MAC OS, mobile devices, printers, and standard business applications. The analyst performs in depth problem analysis, executes thorough troubleshooting steps, and escalates issues when appropriate. The position collaborates with team members to identify trends, improve processes, and maintain strong service delivery. The analyst provides a high level of customer service during every interaction and follows up with end users to confirm successful resolution. The role also requires staying current on evolving tools and technologies through ongoing training.