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Service Desk Associate

Job

Insight Global

Altamonte Springs, FL (In Person)

$35,360 Salary, Full-Time

Posted 5 days ago (Updated 2 days ago) • Actively hiring

Expires 7/15/2026

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Job Description

Service Desk Associate Insight Global - 3.9 Altamonte Springs, FL Job Details Full-time $16 - $18 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Computer operation Phone communication Hospitality industry experience ServiceNow Computer skills Associate's degree Client interaction via phone calls Full Job Description Required Skills & Experience Associate's Degree Hospitality experience (hotels, theme parks, Publix, Chic-fil-a) Trainable with basic computer and browser navigation Strong willingness to learn and ask questions Clear, friendly phone communication skills Comfortable speaking with upset or confused customers Nice to
Have Skills & Experience Plusses:
Service desk, call center, or high-volume customer support role ServiceNow Healthcare Job Description The Service Desk Analyst provides high volume support to patients who need help accessing and using their online health portal. A typical day includes answering 40 to 45 inbound calls, walking patients through password resets, account login issues, and basic navigation steps. The analyst guides callers on clearing browser cache and cookies, linking family accounts, and resolving simple access errors using a shadowing tool that lets them see what the patient sees. They document each interaction in the ticketing system and escalate more complex health record issues when needed. The work is customer-focused and requires strong communication, patience, and the ability to stay calm with upset callers.
Pay:
$16.00 - $18.00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance
Work Location:
In person