Help Desk Technician

Overview:

We are seeking a Help Desk Technician to join our team. The successful candidate will be mainly responsible for providing technical support to our employees, resolving IT issues in a timely and professional manner, and maintaining our IT infrastructure among other tasks. The ideal candidate would have experience in computer networking, network administration, and desktop support. This role is an excellent opportunity for a skilled and motivated individual to join our company and take their career to the next level.

Duties:

• Provide technical support to employees/coworkers in-person, via phone, email using a variety of tools and software.
• Troubleshoot and resolve IT issues, including computer hardware, PBX, printers, software, and network connectivity issues.
• Conduct network administration tasks, such as configuring firewalls and LAN connections, to ensure the smooth operation of our IT systems.
• Install, configure, and troubleshoot computer hardware and software, including desktops, laptops, and mobile devices.
• Utilize Spiceworks and other network management tools to monitor and maintain our network infrastructure.
• Perform routine maintenance tasks, such as updating software hardware, to ensure optimal performance.
• Collaborate with the IT Manager to resolve complex technical issues.
• Stay up-to-date with the latest technology and maintain a strong understanding of computer networking principles.

Qualifications:

• 3+ years of experience in a help desk or technical support role (a must).
• Proficiency in computer networking and network administration.
• Strong understanding of desktop support and computer hardware.
• Familiarity with firewalls and LAN connections.
• Excellent problem-solving skills and ability to work independently.
• Strong communication and customer service skills.
• Experience with Office software.

Pay:

$20.00

• $25.

00 per hour

Benefits:

Health insurance Paid time off

Experience:

Help desk: 2 years (Required)

Language:

English (Required) Ability to

Commute:

Bay Harbor Is, FL 33154 (Required)

Work Location:

In person