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IT Support Engineer
Job
Vaco by Highspring
Boca Raton, FL (In Person)
Full-Time
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Job Description
Looking for a candidate with MSP industry experience to come in with solid real-world troubleshooting experience. Tier 2 / Tier 2.5 Support Engineer- Strong Windows desktop and server troubleshooting experience Comfortable troubleshooting Microsoft 365 environments Able to get around in Azure / Entra without hand-holding Mid-level firewall and networking experienc Understanding of VPNs, switching, VLANs, wireless, DHCP/DNS, etc. Experience working in RMM and PSA platforms Ability to troubleshoot independently and think critically Strong communication skills with end users and clients Experience in an MSP environment is highly preferred Own issues, troubleshoot efficiently without assistance and escalate when appropriate Strong follow-through and accountability Good documentation habits Coachable and willing to continue learning Ability to work in a fast-paced environment without constant supervision •Preferably candidates supporting multi-site businesses, retail, pharmacy, healthcare, or similar environments