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IT Technician
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Bonita Springs & Naples Computers
Bonita Springs, FL (In Person)
$52,000 Salary, Part-Time
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Job Description
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BonitaPC.org Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization's technological infrastructure. In this role, you will deliver exceptional technical support, troubleshoot software and hardware issues, and ensure seamless operation of computer systems across the company. Your expertise will help empower users, optimize network performance, and uphold the security of our IT environment. This position offers an exciting opportunity to apply your technical skills in a fast-paced, innovative setting while supporting a diverse range of IT functions. Duties Provide comprehensive technical support to end-users for hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux. Troubleshoot software problems related to Microsoft Office applications, enterprise tools like ServiceNow, Jira, and BMC Remedy. Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals to ensure optimal performance. Configure and maintain computer networks such as LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security devices like Meraki. Administer Active Directory and Group Policy Objects (GPO) to control user permissions and enforce security policies. Support IT infrastructure components including Windows Server environments, Linux servers, and network equipment such as switches and routers. Assist with help desk tickets using tools like ServiceNow or Jira; document issues thoroughly and follow up until resolution. Perform routine maintenance tasks such as software updates via SCCM (System Center Configuration Manager), system backups, and hardware upgrades. Monitor network performance and troubleshoot connectivity issues using analysis skills; escalate complex problems to senior IT staff when necessary. Support the deployment and management of mobile devices and operating systems to ensure secure access for remote or on-site users. Qualifications Proven experience providing technical support in a fast-paced environment with strong customer service skills. Solid understanding of computer hardware components and troubleshooting techniques. Hands-on experience with operating systems including Windows (especially Windows Server), macOS, and Linux distributions. Familiarity with networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices. Proficiency in managing enterprise tools like Active Directory, GPOs, SCCM, BMC Remedy, ServiceNow, Jira, and network administration platforms such as Meraki. Knowledge of IT infrastructure components including switches, routers, servers, and storage solutions. Strong analysis skills for diagnosing complex technical issues quickly and effectively. Excellent communication skills to clearly explain technical concepts to non-technical users. Ability to prioritize tasks efficiently while maintaining attention to detail in a busy environment. Join us if you're passionate about leveraging your technical expertise to create reliable IT solutions that drive organizational success!
BonitaPC.org Join our dynamic team as an IT Technician and become a vital part of maintaining and enhancing our organization's technological infrastructure. In this role, you will deliver exceptional technical support, troubleshoot software and hardware issues, and ensure seamless operation of computer systems across the company. Your expertise will help empower users, optimize network performance, and uphold the security of our IT environment. This position offers an exciting opportunity to apply your technical skills in a fast-paced, innovative setting while supporting a diverse range of IT functions. Duties Provide comprehensive technical support to end-users for hardware, software, and network issues across multiple operating systems including Windows, macOS, and Linux. Troubleshoot software problems related to Microsoft Office applications, enterprise tools like ServiceNow, Jira, and BMC Remedy. Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals to ensure optimal performance. Configure and maintain computer networks such as LAN (Local Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security devices like Meraki. Administer Active Directory and Group Policy Objects (GPO) to control user permissions and enforce security policies. Support IT infrastructure components including Windows Server environments, Linux servers, and network equipment such as switches and routers. Assist with help desk tickets using tools like ServiceNow or Jira; document issues thoroughly and follow up until resolution. Perform routine maintenance tasks such as software updates via SCCM (System Center Configuration Manager), system backups, and hardware upgrades. Monitor network performance and troubleshoot connectivity issues using analysis skills; escalate complex problems to senior IT staff when necessary. Support the deployment and management of mobile devices and operating systems to ensure secure access for remote or on-site users. Qualifications Proven experience providing technical support in a fast-paced environment with strong customer service skills. Solid understanding of computer hardware components and troubleshooting techniques. Hands-on experience with operating systems including Windows (especially Windows Server), macOS, and Linux distributions. Familiarity with networking concepts such as LAN/WAN architecture, TCP/IP protocols, DNS management, VPN setup, firewall configuration, and network security best practices. Proficiency in managing enterprise tools like Active Directory, GPOs, SCCM, BMC Remedy, ServiceNow, Jira, and network administration platforms such as Meraki. Knowledge of IT infrastructure components including switches, routers, servers, and storage solutions. Strong analysis skills for diagnosing complex technical issues quickly and effectively. Excellent communication skills to clearly explain technical concepts to non-technical users. Ability to prioritize tasks efficiently while maintaining attention to detail in a busy environment. Join us if you're passionate about leveraging your technical expertise to create reliable IT solutions that drive organizational success!