Technical Support Specialist

About the job We're looking for a Technical Support Specialist whose primary responsibilities will be supporting retailers using Erply's POS and ERP platform across software, hardware, and payment systems. This role involves troubleshooting customer issues, testing new features, documenting solutions, and working closely with operations and development teams to improve the customer experience. You'll work directly with real retailers across the U.S. and Canada while gaining hands-on experience inside a global software company. Recent graduates and tech-driven candidates are encouraged to apply.

Day-to-day tasks include:

Supporting customers through tickets, calls, and remote sessions Troubleshooting POS software, payment terminals, printers, scanners, and retail hardware Investigating issues and documenting findings clearly for internal teams Testing new product features and updates Working closely with onboarding, operations, and development teams Maintaining internal troubleshooting guides and documentation

Qualifications:

Strong communication and problem-solving skills Interest in technology, software, and troubleshooting Organized and able to manage multiple tasks Comfortable working directly with customers Basic technical understanding of computers, software, or hardware Experience with POS systems, SaaS platforms, or retail technology is a plus Why Erply? The business solutions developed by Erply manage billions of transactions every year across more than 300,000 stores worldwide, supporting retailers in over 15 different languages. We have been trusted by several retail leaders including Disney, Victorinox, Decathlon, Elizabeth Arden, Birchbox, Porsche, and The Athlete's Foot. We have a friendly and supportive international team working on challenging and exciting projects every day. Employees work closely with operations, development, onboarding, and product teams, creating opportunities to learn and grow within the software industry. This is an in-office position located in Bonita Springs, Florida.

Pay:

$20.00 - $22.00 per hour

Benefits:

401(k) 401(k) matching Paid time off

Work Location:

In person