Specialist, Help Desk

Specialist, Help Desk Salary $15.00 - $25.86 Hourly Location Bradenton Job Type Staff /Administration Department Information Technology Services Opening Date 04/08/2026 Closing Date Continuous FLSA Non-Exempt Hours Per Week 40 Work days M-F Desired start date asap Description Benefits Questions SCF offers a comprehensive benefits package to eligible employees, including low-cost State of Florida medical, dental, and vision insurance, tuition scholarships for employees and eligible dependents, paid life insurance, and employer contributions to the Florida Retirement System (FRS). Full-time employees are eligible for paid sick and/or vacation leave in accordance with College policy. Additional benefits and perks include complimentary access to wellness activities, a four-day work week during June and July for eligible 12-month employees working in the summer, and paid winter break and spring break. Eligible dependents also have access to our on-campus Collegiate School. Benefit availability varies by position and employment status. Visit the SCF Human Resources webpage for benefit details. Job Summary Provides first level technical support to college wide end users in order to troubleshoot and resolve system related problems, facilitate service requests, and improve customer satisfaction.

NOTE:

Job descriptions and essential functions are subject to change due to advances in technology, utilization of work force, and other factors which may impact the College's need to modify position requirements. This position is a career-level position and is eligible for veteran preference. If you qualify, please complete the Veteran Preference section of the application and attach a copy of your DD214. Essential Duties and Responsibilities The following listing of essential job duties indicates the general nature and level of work required in this job. This is not designed to be a comprehensive listing of all the activities, duties, or responsibilities that may be required in this job. Individuals assigned to this job may be asked to perform other duties as required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of the job. Applicants may be asked to demonstrate any or all of the following duties: Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance for users experiencing problems with hardware, software, networking, and other computer-related technologies. Investigates and resolves software and hardware problems of computer users. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Determines whether problem is caused by hardware, software, or user error. Handles problem recognition, research, isolation, resolution and follow-up for routine user problems. Refers more complex problems to supervisor or technical staff. Troubleshoots user reports concerning system operations and diagnoses system software or hardware and recommends or performs actions to correct the problem either through remote control software or an office visit. Logs and tracks calls using problem management database, and maintains history records. Tests software and hardware to evaluate ease of use and whether product will aid user in performing work. Calls software and hardware vendors regarding products. Writes or revises user training manuals and procedures. Installs computers, software, and peripheral equipment. Performs duties on multiple College campuses/sites as required. Works with team members to review and streamline current processes and participates in implementation of changes. Performs other duties as assigned. Job Qualifications The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Associate's degree or equivalent from two-year college or technical school and one to two years related experience and/or training; or equivalent combination of education and experience.

Supervisory Experience:

None required for position.

Language Ability:

Ability to read and understand basic instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to perform calculations on standard measures of American currency and weight, volume, and distance.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram/chart form. Ability to deal with problems involving several concrete changes in standardized situations.

Computer Skills:

It is essential to have the basic troubleshooting skills of computer hardware and software. Specific experience in the following technologies is expected: Microsoft Windows 10 Fortinet VPN Client Configuration Microsoft Office Pro Plus (Word, Excel, PowerPoint, Outlook) Web Browsers (not limited to Mozilla FireFox, Microsoft Edge, Google Chrome, Microsoft Internet Explorer) Symantec Norton AntiVirus Ethernet client configuration TCP/IP client configuration Wireless client configuration ServiceDesk call tracking solution Printer Configuration/Installations/Troubleshooting Certificates and Licenses None required. Responsibility for

People and Property:

This position has no responsibility for people and property. Responsibility for

Communication:

Internal Contacts This position has routine contact with all levels of College faculty, staff, and students. External Contacts This position has occasional contact with the community, consultants, as well as software and hardware vendors.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use manual dexterity, reach with hands and arms, and talk or hear. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color and ability to adjust focus. Supplemental Information In addition to satisfactory performance on all of the essential job duties and responsibilities for this job, all State College of Florida, Manatee-Sarasota employees must fulfill the following basic performance expectations:

Mission and Goals :

Each State College of Florida, Manatee-Sarasota employee is expected to know the College's mission and goals.

Service Excellence :

All State College of Florida, Manatee-Sarasota employees will strive to provide outstanding service excellence to everyone they serve including students, the community, and fellow employees in accordance with Pride in Excellence standards as listed:

RESPECTFUL

Act in a courteous manner Actively listen to gain full understanding Demonstrate awareness of "everything speaks" Show empathy and caring

RESPONSIVE

Approach people in an inviting and pleasing manner Take ownership of actions and decisions Plan, anticipate, and be forward thinking Answer and return phone calls and emails Use proper communication etiquette Banish the phrase "not my job" Provide assistance to all inquiries and follow through

ACCURATE

Do it right the first time Be knowledgeable of product and how it interfaces with others Ask probing questions Use resources effectively and efficiently

COLLABORATIVE

Participate in teams Develop team skill sets Learn available resources to be responsive to your constituents Develop internal and/or external connections

Grooming and Appearance :

State College of Florida, Manatee-Sarasota employees are expected to maintain a neat and professional image at all times. When issued, College personnel must wear uniforms, and maintain a neat, clean, and well-groomed appearance.

Safety Awareness :

State College of Florida, Manatee-Sarasota employees are expected to work diligently to maintain safe and healthful working conditions, and to adhere to proper operating practices and procedures designed to prevent injuries. Employees are required to wear personal protective equipment as provided.

Attendance Standards :

State College of Florida, Manatee-Sarasota employees are expected to attend their work assignments and schedules at all times, in accordance with College Rules and Procedures.

Training:

State College of Florida, Manatee-Sarasota employees are expected to attend College-provided training sessions and meetings when deemed necessary.

Continuous Improvement:

State College of Florida, Manatee-Sarasota employees are expected to give attention to continuous assessment and improvement of the position's assigned set of duties and responsibilities.

Pre-Employment Screenings:

Employment is contingent upon successful completion of criminal background screenings and employment reference checks. In accordance with Florida law, applicants and employees are encouraged to review the AHCA Background Screening Education & Awareness webpage, which provides information and resources on background screening requirements. Visit the AHCA website for more information .

Statement of Non-Discrimination:

State College of Florida, Manatee-Sarasota does not discriminate on the basis of sex, pregnancy, race, religion, age, national origin/ethnicity, color, marital status, disability, genetic information or sexual orientation in any of its educational programs, services and activities, including admission and employment. Direct inquiries regarding nondiscrimination policies to: Equity Officer, 941-752-5599, 5840 26th St. W., Bradenton, FL 34207. SCF offers a comprehensive benefits package to eligible employees, including low-cost State of Florida medical, dental, and vision insurance, tuition scholarships for employees and eligible dependents, paid life insurance, and employer contributions to the Florida Retirement System (FRS). Full-time employees are eligible for paid sick and/or vacation leave in accordance with College policy. Additional benefits and perks include complimentary access to wellness activities, a four-day work week during June and July for eligible 12-month employees working in the summer, and paid winter break and spring break. Eligible dependents also have access to our on-campus Collegiate School. Benefit availability varies by position and employment status. To learn more details, visit our SCF Human Resources webpage . 01 Do you have an Associate's degree or equivalent from two-year college or technical school and one to two years related experience and/or training; or equivalent combination of education and experience? Yes No 02 Do you have skills in Windows 10, VPN configuration, Microsoft Office, web browsers, antivirus, network setup, ServiceDesk, and printer troubleshooting? Yes No Required Question Employer State College of Florida, Manatee-Sarasota (FL) Address 5840 26th Street West Bradenton, Florida, 34207 Phone 941-752-5375