Help Desk Analyst I

We are looking for a motivated Help Desk Analyst I to provide frontline technical assistance for employees in Coconut Creek, Florida. This Long-term Contract opportunity is well suited for someone who enjoys solving everyday technology issues, delivering responsive support, and building a strong foundation in IT operations. The role supports users across hardware, software, mobile, and network-related needs while maintaining a high standard of service and clear documentation.

Responsibilities:

• Respond to incoming support requests and deliver first-level assistance for common technical issues involving workstations, applications, printers, and connected devices.
• Diagnose and resolve routine problems affecting desktops, laptops, mobile equipment, and peripheral hardware in a timely and detail-oriented manner.
• Record incidents, troubleshooting steps, and final outcomes accurately within the ticket management system to maintain reliable support history.
• Create and manage user accounts, perform password assistance, and complete foundational Active Directory administration tasks as assigned.
• Route more complex or unresolved issues to advanced support teams with clear notes and relevant diagnostic details.
• Support device setup, configuration, and deployment activities for computers, Apple products, and other endpoint technology.
• Provide courteous follow-up with end users to confirm issues have been addressed and service expectations have been met.
• Contribute to internal knowledge resources by documenting recurring issues, standard fixes, and user support guidance.