IT Support Specialist

Description We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.

Key Responsibilities:

+ Provide second-level support for user issues via phone, email, or ticketing system + Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management + Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments + Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity + Document all interactions, troubleshooting steps, and resolutions in the ticketing system + Escalate unresolved issues to higher-level support or specialist teams as appropriate + Contribute to knowledge base documentation and process improvement + VOIP support & administration + Server - VMware + Network support

Requirements Required Skills & Qualifications:

+ Experience working with Active Directory in a support or administrative capacity + Hands-on experience supporting Office 365 environments (Exchange Online, Teams, OneDrive) + Proficiency in diagnosing and troubleshooting Windows 10 workstation issues + Familiarity with ticketing systems (such as ServiceNow, Jira, Zendesk, or similar) + Strong customer service orientation with excellent verbal and written communication skills + Ability to manage and prioritize multiple tickets while meeting service level agreements\ + Bachelors Degree Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .