Desktop Support Technician

We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Microsoft Office 365, imaging and deploying PCs, and assisting with mobile device and endpoint management through Intune MDM. The ideal candidate is customer-focused, technically strong, and comfortable supporting users in a fast-paced business environment.

Key ResponsibilitiesProvide desktop support for Windows laptops, desktops, and related hardwareTroubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applicationsImage, configure, deploy, and refresh PCs for new hires and existing employeesSupport user account setup, password resets, and access issuesAssist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device managementManage and support endpoint configurations, software installations, and patchingDiagnose and resolve connectivity issues related to Wi-Fi, VPN, and network accessDocument tickets, resolutions, and technical procedures in the service desk systemProvide timely in-person and remote support while delivering excellent customer serviceCoordinate hardware inventory, asset tracking, and device lifecycle managementEscalate complex technical issues as needed to appropriate IT teams