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Help Desk Support Analyst
Job
Robert Half
Delray Beach, FL (In Person)
Full-Time
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Job Description
We are looking for a Help Desk Support Analyst to provide responsive technical assistance for end users in Delray Beach, Florida. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day technology issues, delivering clear support, and maintaining a strong service mindset. The person in this role will help keep employees productive by addressing hardware, software, and access-related concerns while ensuring each request is documented accurately and handled in a timely manner.
Responsibilities:
- Investigate and resolve desktop, software, and basic network problems by using troubleshooting methods, diagnostic utilities, and effective questioning.
- Assess reported technical issues, identify likely causes, and select practical solutions based on the user's environment and business impact.
- Support employees through clear, step-by-step guidance so they can complete issue resolution with confidence and minimal disruption.
- Route more advanced or unresolved incidents to the appropriate support team, ensuring all relevant findings and context are included.
- Maintain accurate ticket records by logging incidents, actions taken, status updates, and final resolutions within the service desk system.
- Communicate helpful and current information about supported systems, workplace technology tools, and available IT services to end users.
- Monitor open requests and follow up with users to confirm successful resolution and a positive support experience.
- Share recurring problems, user concerns, and service improvement ideas with internal teams to strengthen support quality and efficiency.
- Contribute to service performance by adhering to response expectations, supporting SLA goals, and following operational risk and compliance standards.