Help Desk Technician

We are seeking a Help Desk Support Technician to provide frontline support to end users by troubleshooting hardware, software, and access-related issues. Based on general knowledge.

Key ResponsibilitiesRespond to incoming support requests through a ticketing system and ensure timely resolution in accordance with established SLA requirements. Based on general knowledge.

Troubleshoot common issues involving hardware, software, login access, email, desktop support, and basic applications in Windows and Office 365 environments. Based on general knowledge.

Document issues, troubleshooting steps, and resolutions accurately within the ticketing system. Based on general knowledge.

Escalate more complex technical problems to higher-level support teams when appropriate. Based on general knowledge.

Deliver professional, customer-focused support to end users while maintaining strong attention to detail. Based on general knowledge.