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IT Help Desk Technician
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Robert Half
Delray Beach, FL (In Person)
Full-Time
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Job Description
IT Help Desk TechnicianWe are seeking an enthusiastic IT Help Desk Technician to join our growing technology team. This role is ideal for someone who enjoys solving problems, supporting end users, and working in a fast-paced IT environment. The ideal candidate will have strong communication skills, a customer-first mindset, and foundational technical knowledge with room to grow into more advanced responsibilities. ResponsibilitiesServe as the first point of contact for all incoming IT support requests via phone, email, and ticketing systemsDiagnose and resolve hardware, software, and network issues for Windows and/or Mac environmentsInstall, configure, and maintain workstations, laptops, printers, peripherals, and mobile devicesAssist with user account management including password resets, access requests, and basic Active Directory/O365 administrationDocument all issues, troubleshooting steps, and resolutions accurately in the ticketing systemEscalate more complex issues to senior IT staff as neededProvide exceptional customer service and clear communication to end usersSupport onboarding and offboarding processes (device setup, account provisioning, equipment retrieval)Help maintain inventory of IT equipment and software licensesFollow IT policies, security guidelines, and best practices