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End User Computing Technician
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IQventures
Fort Lauderdale, FL (In Person)
Full-Time
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Job Description
End User Computing Technician IQventures Fort Lauderdale, FL Job Details Full-time 1 hour ago Benefits Health savings account Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Referral program Retirement plan Qualifications Teamwork Attention to detail Computer hardware Organizational skills Desktop administration Full Job Description Are you a tech-savvy problem solver who loves helping people and thrives in a fast-paced environment? As an End User Computing Technician , you'll play a critical role in ensuring our employees stay connected, productive, and supported—whether they're across the office or across the country. This is a highly visible, hands-on role where you'll combine customer service excellence with technical expertise, while supporting both day-to-day operations and strategic initiatives. What You'll Do Serve as the front line of IT support, assisting employees both remotely via inbound calls and in person at our Fort Lauderdale office Balance phone-based troubleshooting with hands-on deskside support for hardware and workplace technology Act as a trusted escalation point for senior leadership (Directors, VPs, SVPs, and above) Take ownership of support requests by creating, tracking, and resolving tickets in a timely manner Diagnose, triage, and resolve technical issues to minimize business disruption Maintain clear, accurate, and professional documentation for all support activities Build and maintain internal knowledge base resources to improve team efficiency Support key IT projects and rollouts on-site, ensuring smooth execution and adoption Participate in an on-call rotation to provide critical off-hours support Deliver a high level of in-person and remote customer service, building trust with employees across the organization What You Bring Experience supporting Windows and Mac environments, including hardware and peripherals Strong troubleshooting skills across software and operating systems Excellent customer service and communication skills, especially in face-to-face interactions Strong attention to detail, organization, and documentation skills Working knowledge of technologies such as: Active Directory & Azure SCCM, VPNs, Office 365 IP addressing basics & PXE imaging Prior experience in a Help Desk or IT Support role Hands-on experience with ticketing systems and managing escalations Ability to perform Tier 1 & Tier 2 troubleshooting Self-motivated with the ability to prioritize, take initiative, and work independently in an in-office environment Why Join Us? Work on-site in Fort Lauderdale in a collaborative, team-driven environment Enjoy a consistent weekday schedule (8 AM - 5 PM) supporting work-life balance Take on a dynamic, hands-on role where no two days are the same Gain exposure to enterprise technology and senior leadership Grow your technical and professional skills while making a direct impact every day