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IT Helpdesk Support Receptionist - TEMP

Job

Micrologic Associates

Fort Lauderdale, FL (In Person)

$35,360 Salary, Part-Time

Posted 3 days ago (Updated 18 hours ago) • Actively hiring

Expires 7/24/2026

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Job Description

•This is a
TEMPORARY POSITION, APPROX. 3
MONTHS, 40+ hour/week position. It will be onsite in Fort Lauderdale, FL, Mon-Fri, 8:30am-5pm. It also includes working on a rotating weekend support schedule (2 on, 1 off). It is not open to part-time, night shift, or strictly weekend work. Please take that into consideration when applying. Thank you.•
IT Helpdesk Support Admin Location :
500 W Cypress Creek Rod, Fort Lauderdale, FL 33309
Company :
At Micrologic Associates, we provide top notch Point of Sale (POS) products, services, and support to our clients in the car wash and quick lube industries. Offering a variety of equipment and software solutions, we aim to shape the future of car washing with cutting-edge products and services that recognize the changing needs of the industry. We thrive on turning ideas into solutions and always strive for excellence.
Job Summary :
We are seeking a reliable and customer-focused IT Helpdesk Support Admin/ Receptionist to be the first point of contact for users experiencing technical issues. In this role, you will handle incoming phone calls, create helpdesk tickets, and ensure users are directed to the appropriate support personnel. You will play a key role in maintaining excellent communication and service standards within the IT department.
Key Responsibilities :
Answer inbound helpdesk calls and respond professionally to user inquiries. Create support tickets using Zoho Desk. Managing certain e-mail accounts, routing e-mails to appropriate departments, and creating service tickets as needed Log detailed and accurate information regarding user issues or requests. Escalate urgent or unresolved tickets to the appropriate IT staff. Monitor helpdesk queues and follow up on outstanding tickets. Maintain confidentiality and data security protocols.
Requirements :
High school diploma or equivalent. Proven experience in a customer service, call center, or helpdesk environment. Strong communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced setting. Familiarity with IT terminology and common technical issues. Basic proficiency with CRM ticketing systems. Minimum 1 year of experience in a similar role Willingness to work on a rotating weekend support schedule. Looking for temporary work
Dept :
Technical Support Reports to :
IT Helpdesk Manager Pay:
$17.00 per hour Application Question(s): Are you looking for a temporary position?
Experience:
Customer service: 1 year (Required) Ability to
Commute:
Fort Lauderdale, FL 33309 (Required)
Work Location:
In person