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Help Desk Technical Support Specialist
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Intruity
Fort Myers, FL (In Person)
$41,600 Salary, Full-Time
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Job Description
Help Desk Technical Support Specialist Intruity Fort Myers, FL Job Details Full-time $19 - $21 an hour 1 day ago Benefits Health insurance 401(k) Paid time off Parental leave Professional development assistance Qualifications Hardware maintenance Phone customer support Computer hardware WAN Desktop administration Full Job Description Intruity Corporation is growing and looking for talented, passionate individuals who are great at solving problems! Our company supplies CRM, Telephony and Database services to companies throughout the United States. Our Help Desk team is the first level of customer service and a vital part of our success! Apply today! Job Summary Responsible for providing technical assistance and support related to computer systems, hardware, and our custom software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. Primary Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Write training manuals. Train computer users. Maintain daily performance of computer systems. Respond to email messages for customers seeking help. Ask questions to determine nature of problem. Walk customer through problem-solving process. Install, modify, and repair computer hardware and software. Clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage. Run reports to determine malfunctions that continue to occur.