IT Senior Client Technology

IT Senior Client Technology at

NOVA SOUTHEASTERN UNIVERSITY IT

Senior Client Technology at

NOVA SOUTHEASTERN UNIVERSITY

in Fort Myers, Florida Posted in about 23 hours ago.

Type:

full-time

Job Description:

IT Senior Client Technology Nova Southeastern University (NSU) - Fort Myers, Fl Are you a hands-on IT professional who enjoys solving complex technical challenges and leading by example? Nova Southeastern University (NSU) is seeking an IT Senior Client Technology professional to support and enhance the technology experience for our students, faculty, and staff. At NSU, you'll be part of a collaborative, innovation-driven environment where your expertise directly supports academic excellence and campus operations. About NSU Founded in 1964, Nova Southeastern University is a not-for-profit, independent institution recognized for academic excellence and innovation. We are committed to creating a supportive and dynamic workplace where employees can grow and thrive.

What we offer:

Competitive compensation Tuition waiver (including dependent eligibility) Comprehensive medical, dental, and retirement plans Generous paid time off Tobacco-free campus Position Overview In this role, you will provide advanced technical support across multiple channels (desk-side, remote, phone, and chat), while also serving as a team lead in the absence of management . You'll play a key role in troubleshooting, system maintenance, and ensuring seamless technology operations across campus. What You'll Do Deliver advanced troubleshooting and root-cause analysis for hardware, software, and network issues Support and maintain desktops, laptops, mobile devices, AV systems, and enterprise environments Lead and mentor team members while assisting with day-to-day operations Resolve escalated technical issues with a high level of customer service Coordinate technology support across classrooms, offices, clinics, and campus facilities Manage ticketing workflows and contribute to knowledge base documentation Assist with equipment deployment, relocation, and lifecycle maintenance Support videoconferencing, digital media, and network systems What You Bring Advanced knowledge of hardware, software, operating systems (Windows, Mac, Linux), and mobile platforms Experience with Active Directory, networking, and audiovisual systems Strong troubleshooting and problem-solving skills in enterprise environments Ability to lead peers and mentor team members Excellent communication and customer service skills Flexibility to adapt to new technologies and evolving IT needs

Qualifications Required:

Associate's degree (or 60 credit hours) + 3 years of experience , OR Bachelor's degree in a related field + 1 year of experience Experience with advanced troubleshooting in an enterprise environment

Preferred:

Bachelor's degree in Information Technology or related field Microsoft certifications (MCITP or similar) Higher education experience Additional Requirements Willingness to travel locally and work occasional evenings or weekends The schedule will fluctuate M-F from 8:30-5 to 7:30-4 with occasional nights and weekends based on class coverage/events. Why Join NSU? This is more than a support role-it's an opportunity to lead, innovate, and make an impact in a fast-paced academic environment. You'll be part of a team that values collaboration, service excellence, and continuous improvement. NSU is an Equal Opportunity Employer