Helpdesk Manager

Helpdesk Manager University of Florida - 4.2 Gainesville, FL Job Details Full-time 1 day ago Qualifications

SCCM GPO IT

asset management Microsoft Power Automate Procurement Handling customer inquiries IT system monitoring Equipment installation System design Employee orientation Application deployment Mid-level Windows Software installation Bash Automating deployment processes System maintenance VoIP Patch management Bachelor's degree Computer hardware Hardware support Microsoft Teams Telecommunication macOS Productivity software Workshop facilitation Equipment inventory management 2 years Software training PowerShell Active Directory management Fixed asset management Network security

Full Job Description JOB NO:

539774

WORK TYPE:

Staff Full-Time

LOCATION

Main Campus (Gainesville, FL)

CATEGORIES

Information Technology

DEPARTMENT

11900000 - RE-EMERGING

PATHOGENS CLASSIFICATION TITLE

IT Generalist

II CLASSIFICATION MINIMUM REQUIREMENTS

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

JOB DESCRIPTION

Design and create systems configurations to install and upgrade operating systems and applications. Maintain system deployment through SCCM and Jamf for rapid PC deployments and minimal downtime. Computers are a mix of desktops and laptops, including specialized systems in labs connected to critical research infrastructure. Assist with automated software deployment and desktop management through various toolsets to maintain current patch levels of both the Operating System and Applications. Scripting in PowerShell and Bash to automate software deployment in SCCM and Jamf. Serve as the front-line computer support for 50+ labs and research groups, five centers (CPET, SHARC, SNTC, CDC

COE, CDC/NIOSH

Ag Center), totaling 400+ customers, 350+ computers and 40+ mobile devices across 5 campus locations (Emerging Pathogens Institute main building, Aquatic Pathobiology Laboratory, Health Science Center Communicore, Vet Med Academic Building, and Turlington Hall), 6 Florida counties (Alachua, Duval, Leon, Miami-Dade, Orange, and Palm Beach County) and globally in over 50 countries (e.g., Democratic Republic of Congo, Georgia, Haiti, Japan, Philippines, Vietnam, South Africa, Ukraine, etc.) at the Emerging Pathogens Institute. Monitor the helpdesk system to ensure timely responses to customer requests. Assist customers with day-to-day computer operations and technical support. Document tasks and projects in the helpdesk and IT knowledgebase. Install and move new computer equipment, peripherals, and maintain existing systems, including conference room A/V equipment and printers. Works with

UFIT, UF

Health, UF Telecom, and various external vendors to troubleshoot issues, implement new systems, and procure equipment. A good working relationship with these various University and external organizations is critical in ensuring timely responses to keep research moving forward. Engages EPI and Lab staff to enhance workflows using the Microsoft 365 suite (including but not limited to Teams, PowerApps, and Power Automate). Coordinate and provide workshops, training and support for students, faculty, and staff, including new employees, usually in relation to specialized software or new employee orientations. Research software for end users; solve equipment and software problems through reading, self-study, and online activities. Serve as the Department Contact for EPI for Asset Management. Perform surplus requests, annual scanning of inventory, decal requests, and off-site certification updates. Management of all

EPI VOIP

phones and network ports. Perform other duties as assigned.

EXPECTED SALARY

Commensurate with Education and Experience

REQUIRED QUALIFICATIONS

Bachelor's degree in an appropriate area and two years of relevant experience; or an equivalent combination of education and experience.

PREFERRED

The ability to crawl under carrels and desks and lift up to 40 pounds is required. Knowledge of Microsoft Windows, Microsoft Office, Apple macOS, and other applications authorized for use on the network is preferred. Knowledge of computer hardware, software, peripherals, basic computer networking, and computer network security concepts. Additionally, this position requires the ability to learn on the job from various resources, communicate effectively both verbally and in writing with users and peers, and diagnose and resolve computer problems. Knowledge of systems management software and techniques including but not limited to: Systems Center Configuration Manager, Jamf Pro, Group Policy, Active Directory, Office 365 (including Teams, PowerApps, and Power Automate). Knowledge of automation and scripting technology (PowerShell and AppleScript as examples). General programming knowledge would satisfy this. Knowledge and experience managing and maintaining Rees Scientific freezer and lab monitoring hardware and software. Possess the ability to work independently, productively, and self-prioritize in a dynamic environment.

SPECIAL INSTRUCTIONS TO APPLICANTS

In order to be considered, applicants must provide a cover letter, resume, and list of professional references. Application must be submitted by 11:55 p.m. (ET) of the posting end date. This is not a remote position and is located on the University of Florida main campus in Gainesville, FL. A criminal background check is required.

HEALTH ASSESSMENT REQUIRED

Yes

ADVERTISED

01 May 2026 Eastern Daylight Time

APPLICATIONS CLOSE

08 May 2026 Eastern Daylight Time