Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
IT Support Engineer AdvanTech Gainesville, FL Job Details Full-time $50,000 - $70,000 a year 8 hours ago Benefits Health insurance Dental insurance Paid time off Parental leave Career development plan Vision insurance 401(k) matching Professional development assistance Life insurance Qualifications Non-technical user support Customer communication Network hardware support Software troubleshooting Customer service Equipment troubleshooting Windows Technical support Hyper-V High school diploma or
GED VLAN
VoIP Cloud service support Desktop (troubleshooting support) Problem-solving Customer support ticket management Server virtualization SharePoint Desktop administration Active Directory management Full Job Description AdvanTech is expanding into Gainesville, FL and seeking an experienced IT Support Engineer with prior MSP experience to help establish our presence there. In this role you will provide advanced technical support across Windows Server, Active Directory, Microsoft 365, and managed network environments. This is not an entry-level or traditional help desk role. Candidates must be able to troubleshoot independently, communicate confidently with clients, and take ownership of issues from resolution through documentation. Qualifications -
IT Support Engineer Required:
Proven experience working in an MSP environment as an IT Engineer or similar role Strong troubleshooting ability across Windows workstations and servers Experience with Windows Server and Active Directory environments Hands-on experience supporting Microsoft 365 and SharePoint Working knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLANs) Experience with virtualization (Hyper-V preferred) Ability to manage workload independently without micromanagement Clear, professional communication skills with non-technical users and business decision-makers Based in the Warner Robins / Macon area with reliable transportation for onsite client support
Preferred:
Experience with Ubiquiti or similar managed networking platforms Experience supporting VoIP systems Exposure to server migrations and infrastructure projects Responsibilities - IT Support Engineer Provide remote and onsite support for managed clients across workstations, servers, networking equipment, and VoIP systems Troubleshoot and resolve issues involving Windows environments, Microsoft 365, VPNs, firewalls, printers, and email systems Assist with and lead server-related work including domain controllers, application servers, and system migrations Support Active Directory, Microsoft 365, Hyper-V virtualization, and terminal services environments Configure and support managed network infrastructure including firewalls, switches, and wireless access points Document systems, changes, and resolutions thoroughly within the company documentation platform Communicate technical issues and solutions clearly to non-technical users Follow established processes and contribute to process improvement initiatives About AdvanTech AdvanTech is a growing Managed Service Provider built on long-term client relationships, strong technical standards, and a team-first mindset. We do not rely on long-term contracts — we earn client loyalty through service quality, accountability, and consistency. Documentation matters. Follow-through matters. How you treat people matters. Our engineers start hands-on and are encouraged to develop specialties aligned with their strengths, whether in infrastructure, networking, VoIP, automation, cybersecurity, or project leadership. We provide the tools, trust, and support to help our team grow while maintaining high standards for technical excellence and client communication. If you're an experienced IT professional seeking meaningful work, real responsibility, and a team that values accountability over micromanagement and quality over shortcuts, we encourage you to apply.
Job Type:
Full-time Pay:
$50,000.00 - $70,000.00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Parental leave Professional development assistance Vision insurance Application Question(s): MSP Experience How many concurrent client environments have you supported at one time? What RMM or PSA tools have you used? In 2-3 sentences, describe how you would approach a new ticket where the issue is unclear and the user is frustrated. What was your average daily ticket volume in your previous role? This position requires you to have at least 2 or more years of experience working for an IT Managed Service Provider. Do you have that experience? Ability to
