IT Help Desk Technician

IT Help Desk Admin Location :

Job Type :

Hurlburt Field, FL Full-time Clearance Required :

Secret Education :

Bachelor's degree in a related IT field with minimum 2 years related IT systems experience or 4 years of related IT systems experience.

Job Description :

The IT Service Center Systems Administrator is part of an IT Service Center team providing first-response support for all Command and Control Mission Systems (C2MS), their associated software, hardware, configurations, and architectures as listed as part of the Specialized Mission Suite (SAMS).

Job Requirements :

Must be a US Citizen Receives and processes all service requests, incidents, and issues as the C2MS communication focal point for multiple geographically separated locations. Assists in the development of call scripts and call trend analysis to refine and build efficient processes. Inputs, monitors and tracks information in remedy and other ticketing solutions. Advises Senior System Administrators and Engineers in a Dev/Ops environment on Service improvement opportunities to reduce call center volume, ultimately increasing customer satisfaction. A current Secret clearance is required Security + required

ABOUT THE COMPANY

Vector Solutions, Inc. is a service-disabled veteran-owned small business specializing in aerospace and defense solutions. Our team members pride themselves upon being industry leaders in multiple specialties including special operations, air operations, intelligence & analysis, infrastructure protection, and emerging technology support. By leveraging diverse backgrounds, we provide reliable products, services and responsive training platforms in order to support the evolving needs of our unique and diverse clients. At Vector, we look for individuals who thrive in a high-performance environment where challenges are viewed as an opportunity for success. Vector Solutions is an Equal Opportunity Employer. We are committed to a workplace environment that encourages growth and respect for all current and prospective employees. It is the policy and practice of this Company to prohibit any form of discrimination or harassment of applicants or employees based on race, color, age (40 or older), national origin, religion, sex (including gender identity, sexual orientation, and pregnancy), veteran, disability, genetic information, or any other status protected under applicable federal, state or local law. The Company forbids discrimination in every aspect of employment.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT Systems:

2 years (Required)

License/Certification:

CompTIA Security+ (Required) Security clearance: Secret (Required) Ability to

Commute:

Hurlburt Fld, FL 32544 (Required) Ability to

Relocate:

Hurlburt Fld, FL 32544: Relocate before starting work (Required)

Work Location:

In person