Application Support Engineer

Description We are looking for an Application Support Engineer to provide hands-on support for enterprise Windows environments and help maintain secure, reliable technology operations in Jacksonville, Florida. This role focuses on endpoint administration, identity services, and security tools across both on-premises and cloud platforms. The ideal candidate brings strong troubleshooting ability, works well across technical teams, and is committed to improving system performance, compliance, and user support.

Responsibilities:

• Oversee the deployment, configuration, and ongoing support of Windows 10 and Windows 11 endpoints across the organization.
• Administer Microsoft Intune to manage device policies, software updates, patching schedules, and compliance standards.
• Support Azure-based services with an emphasis on identity management, endpoint administration, and platform security.
• Maintain both on-premises Active Directory and Azure AD / Entra ID, including user access, directory synchronization, and account lifecycle processes.
• Contribute to security operations by supporting endpoint protection, identity safeguards, and access governance measures.
• Manage and support network access control solutions such as Portnox or comparable platforms.
• Configure and monitor Azure security and compliance capabilities, including Conditional Access, Defender, security baselines, and policy controls.
• Troubleshoot basic network and connectivity issues affecting user access, endpoint communication, and general infrastructure services.
• Serve as an advanced escalation resource for technical support issues, delivering effective resolution for complex end-user problems.
• Partner with IT, Security, and Infrastructure teams to refine documentation, strengthen operational practices, and improve the overall security posture. Requirements
• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
• At least 5 years of experience in IT engineering, with the ability to operate at a senior support level.
• Strong background supporting Windows enterprise environments and modern endpoint management practices.
• Hands-on experience with Microsoft Intune for device administration, policy enforcement, and compliance oversight.
• Working knowledge of Microsoft Azure, especially in the areas of identity, device management, and security services.
• Experience administering both Active Directory and Azure AD / Entra ID, including troubleshooting and access management.
• Familiarity with IT security principles related to endpoint protection, identity controls, and Zero Trust practices.
• Basic networking knowledge covering TCP/IP, VLANs, and general connectivity troubleshooting, along with strong communication and problem-solving skills.

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