Job Description
About Elev8
Fun:
Elev8 Fun is a multi-attraction entertainment venue offering arcade games, bowling, go‑karts, laser tag, dining, and more. Our IT team keeps the entire operation running — from POS systems to attractions technology — ensuring guests and staff enjoy a seamless experience. Job Summary:
The Part-Time IT Technician supports day‑to‑day technology operations across the venue, providing hands-on helpdesk support, troubleshooting, and on-site technical assistance. This role ensures consistent uptime for POS systems, attractions technology, networking equipment, and end‑user devices. Weekend coverage is essential to support peak operating hours. Helpdesk & Technical Support:
Provide first-line support for staff technology issues Troubleshoot hardware/software for computers, tablets, printers, and peripherals Communicate clearly and professionally with end users POS & Attractions Technology:
Support and troubleshoot CenterEdge and Toast POS systems Maintain receipt printers, card readers, scanners, kiosks, and attraction‑adjacent devices Coordinate escalations with corporate IT and vendors Network & Connectivity:
Diagnose basic network and internet connectivity issues Support routers, switches, access points, and wired/wireless infrastructure Escalate complex networking issues to corporate IT User Accounts & Equipment:
Set up, maintain, and decommission user accounts and passwords Image, deploy, and retire end-user devices Maintain accurate equipment and license inventory Weekend & Emergency Support:
Serve as primary weekend technical coverage Respond to urgent outages and escalate when needed Documentation & Reporting:
Log and update support tickets Document issues, resolutions, and recurring trends Provide reporting to the General Manager and IT leadership Required Qualificatios and Skills:
At least 18 years of age Basic knowledge of computers, networks, and common tech devices Strong troubleshooting and problem‑solving skills Professional communication and ability to work independently Reliable transportation, punctuality, and weekend availability Preferred Qualifications and Skills:
Familiarity with Windows PCs and basic networking (routers, switches, Wi‑Fi) Experience with CenterEdge or Toast POS Customer service or helpdesk background Basic cybersecurity awareness Ability to multitask in a fast‑paced, guest‑facing environment Education & Physical Requirements:
High school diploma or equivalent Hands-on troubleshooting experience preferred Ability to stand/walk for entire shift Ability to lift up to 50 lbs Occasional bending, kneeling, and crawling to access equipment Equal Opportunity Employer:
Elev8 Fun is committed to an inclusive, welcoming environment for all team members and guests. We do not discriminate based on race, color, gender, national origin, age, religion, disability, veteran status, sexual orientation, or gender identity. Pay:
$17.00 - $19.00 per hour Work Location:
In person
