End User Support Administrator

DescriptionWe are looking for a skilled Desktop / End User Support Administrator to join our team and provide exceptional technical support to end users in a dynamic enterprise environment. This role requires strong experience supporting a wide range of desktop technologies, collaboration tools, and business applications, along with the ability to deliver high-touch service to executive leadership.

The ideal candidate will have hands-on experience with desktop support, device imaging, software deployment, endpoint management, and white glove support for C-level executives.

ResponsibilitiesProvide day-to-day desktop and end user support for hardware, software, mobile devices, and peripherals.

Troubleshoot issues related to Microsoft Office Suite, Outlook, Microsoft 365, SharePoint, Microsoft Teams, Microsoft Edge, Google Chrome, and Firefox.

Install, configure, and support Adobe PDF Reader and Adobe Acrobat Writer.

Support and troubleshoot antivirus tools, including SentinelOne.

Assist users with Lotus Notes and SAP application support.

Perform desktop and laptop imaging, provisioning, deployment, and refresh activities.

Use SCCM and Microsoft Intune to deploy software, manage endpoints, and maintain device compliance.

Deliver responsive white glove support to executives and other VIP users.

Support conference room technologies and collaboration tools for meetings and presentations.

Document incidents, requests, and resolutions within the ticketing system.

Escalate complex technical issues to the appropriate teams when necessary.