Application Support Specialist

Application Support Specialist at Sagicor Life Insurance Company USA Application Support Specialist at Sagicor Life Insurance Company USA in Lutz, Florida Posted in 1 day ago.

Type:

full-time

Job Description:

Why Join Sagicor? At Sagicor, you'll join a collaborative team where your contributions directly impact business performance and user experience. We offer opportunities to grow your technical expertise, work on meaningful projects, and be part of a company that values innovation and service excellence. To learn more about Sagicor, click HERE. Position Purpose We are seeking an Application Support Specialist professional to deliver high-quality support and maintenance for critical business systems. In this role, you'll partner with IT, QA, and business teams to troubleshoot issues, enhance system performance, and support ongoing system improvements. This position goes onsite 2x a week! What You'll Do Serve as a primary point of contact for application support, resolving system issues, errors, and user inquiries Monitor, troubleshoot, and resolve application and data-related issues to ensure business continuity Manage and prioritize support tickets, ensuring timely and effective resolution Identify root causes and implement long-term solutions to recurring issues Configure and maintain key business applications while building deep system knowledge Collaborate with IT and QA teams on system testing, enhancements, and deployments Support reporting needs, including tracking and analyzing ticket data Document processes, issues, and solutions in alignment with IT standards Build strong relationships across departments to ensure a seamless support experience What You Bring Experience supporting business applications or working in a help desk / IT support environment Strong troubleshooting and analytical problem-solving skills Ability to communicate technical concepts clearly to non-technical users Experience managing support tickets and prioritizing competing requests High attention to detail and commitment to delivering quality work Customer-focused mindset with a proactive approach to issue resolution Proficiency in Microsoft Office tools Qualifications 6 + months of related experience Associate's or Bachelor's degree in Information Technology, Computer Science, or related field Relevant certifications or coursework in IT, systems support, or application management Experience with phone systems is a plus (Avaya preferred) Company Benefits Performance-Based Incentive Program 11 Company Holidays & 2 Floating Holidays Competitive PTO Plan Medical, Dental, and Vision Insurance HSA Options with company match FSA & Dependent Care FSA Options Wellness Incentive Program 6% 401k Match Voluntary Benefits Pet Insurance Youth Extracurricular Sponsorship Program Equal Opportunity Employer Sagicor Life Insurance Company is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of race, color, age, national origin, religion, sex, gender identity or expression (including transgender status), military or veteran status, physical or mental disability, sexual orientation, genetic information, pregnancy, childbirth or related medical conditions, or any other status protected under applicable federal, state, or local law.