IT Help Desk Support (In Person)

IT Help Desk Support (In Person)

HOUSE CALL MD.S LLC

Maitland, FL Job Details Full-time $18 - $20 an hour 9 hours ago Benefits Mileage reimbursement Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Teamwork Microsoft Outlook Cellular networks Smartphone (troubleshooting support) iOS In-person customer service HIPAA Public Cloud Windows IT experience within healthcare Azure AD SharePoint UEM Video conferences (communication methods) Clinical confidentiality policies Desktop administration Healthcare IT Intune Active Directory management

Full Job Description Job Summary :

We are seeking a detail-oriented and tech-savvy Help Desk Support Specialist to provide IT support for a medical practice. This role involves supporting a wide range of Microsoft technologies, managing iOS devices for field providers, and ensuring reliable connectivity through AT&T cellular plans. The ideal candidate will have experience in healthcare IT, remote troubleshooting, and mobile device management (MDM/ADM).

Key Responsibilities:

Technical Support & Troubleshooting Provide support for end-users via phone, email, chat, and remote desktop tools. Troubleshoot hardware, software, and network issues across desktop and mobile platforms. Document and resolve support tickets efficiently. Microsoft Ecosystem Support Support and maintain the full Microsoft 365 suite: Word, Excel, PowerPoint, Outlook, OneNote, Teams, SharePoint, OneDrive, Access, Publisher, Visio Administer and troubleshoot: Microsoft Azure Active Directory Microsoft Intune (for MDM/ADM) Microsoft Defender Microsoft Endpoint Manager Windows Admin Center Exchange Online Power Automate & Power BI (basic support) Remote Desktop Services (RDS) Remote Collaboration Tools Support virtual meetings and remote access using: GoToMeeting, GoToConnect, GoToResolve Mobile Device & Cellular Support Configure and manage iOS devices (iPads/iPhones) for providers in the field. Set up and maintain Apple Device Management (ADM) and Mobile Device Management (MDM) solutions. Coordinate with AT&T to manage cellular plans, eSIM activations, and data usage for field devices / ipads. Third-Party Software Support Provide support for Adobe products, including: Adobe Acrobat Reader, Adobe Sign, Adobe Creative Cloud (as applicable) Compliance & Security Ensure all systems and practices comply with HIPAA and other healthcare IT regulations. Maintain security protocols and assist with audits and documentation.

Required Skills & Qualifications:

2+ years of experience in IT support or help desk roles. Strong proficiency in Microsoft 365 and Azure environments. Experience with iOS device setup and MDM/ADM platforms. Familiarity with AT&T cellular services and mobile data management. Excellent communication and customer service skills. Ability to work independently and manage multiple support requests. Understanding of healthcare IT systems and HIPAA compliance.

Travel required:

Ocala, Florida and Dr Phillips, FL weekly. (mileage reimbursement)

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person