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Customer Service & Technical Support Specialist

Job

ITD Food Safety

Melbourne, FL (In Person)

$41,600 Salary, Full-Time

Posted 5 days ago (Updated 1 day ago) • Actively hiring

Expires 7/13/2026

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Job Description

Customer Service & Technical Support Specialist ITD Food Safety - 4.4 Melbourne, FL Job Details Full-time $18 - $22 an hour 1 day ago Benefits Health insurance Paid time off 401(k) matching Life insurance Referral program Qualifications Foreign language proficiency Knowledge management Attention to detail Problem-solving Food safety Full Job Description As a Customer Service & Technical Support Specialist, you will be the first point of contact for our customers, assisting with product inquiries, troubleshooting technical issues, and ensuring overall customer satisfaction. This role requires a mix of customer service expertise and technical knowledge to support our food safety products and solutions.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat, providing professional and timely assistance. Troubleshoot and resolve technical issues related to our food safety products hardware and software. Guide customers through product installation, setup, and usage best practices. Document customer interactions and technical issues in the support system. Collaborate with internal teams (sales, product development, and IT) to resolve customer concerns. Assist in developing and maintaining technical support materials, FAQs, and knowledge base articles.
Qualifications & Skills:
1-3 years of experience in customer service or technical support, preferably in food safety, technology, or related industries. Strong communication skills with the ability to explain technical concepts in a simple manner. Basic knowledge of food safety regulations and compliance is a plus. Problem-solving mindset with attention to detail. Proficiency in using support ticketing systems, CRM software, and basic troubleshooting tools. Ability to work independently and as part of a team. Bilingual skills are a plus but not required.
Pay:
$18.00 - $22.00 per hour
Benefits:
401(k) matching Health insurance Life insurance Paid time off Referral program
Work Location:
In person