IT Support Technician

IT Support Technician University Center Imaging - 3.4 Melbourne, FL Job Details Part-time | Full-time From $25 an hour 6 hours ago Benefits Health savings account Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications IT user and group management Data permissions Technical documentation MCSE Windows Printer (troubleshooting support) High school diploma or GED Desktop administration Full Job Description Overview We are seeking a hands-on IT Support Technician to support our medical organization across multiple locations. Must have a minimum of 2 years of hands-on IT support , helpdesk, or desktop support experience ; healthcare experience is preferred but not required. This role is focused on day-to-day user support, desktop support, workstation issues, printers/scanners, user accounts, onboarding/offboarding, basic Microsoft 365 troubleshooting, inventory, and routine technical issues. This position works closely with and under the direction of the IT Manager/PACS Administrator. The ideal candidate is comfortable physically going to users' workstations and troubleshooting in person, documenting work clearly, escalating appropriately, and supporting staff in a fast-paced healthcare environment.

LOCATIONS

On-site, multiple locations (1800 W Hibiscus Blvd Ste 100-106 Melbourne, FL and 6300N Wickham Rd Ste 100 Melbourne, FL 32940)

HOURS:

Full-Time preferred; part-time or flexible arrangements may be considered for the right candidate

ESSENTIAL FUNCTIONS

Provide on-site support to staff across multiple locations. Troubleshoot hardware, software, phone, printer, scanner, workstation, and basic network issues. Provide first-level support for EMR, PACS, RIS, and clinical workflow issues under the direction of the IT Manager/PACS Administrator. Assist with onboarding and offboarding employees, including workstation setup and access coordination. Maintain and support end-user workstations, peripherals, and basic IT equipment. Assist with basic network troubleshooting such as Wi-Fi, DHCP/DNS-related symptoms, cabling, and connectivity issues. Work with vendors on routine support items or escalated issues when directed. Help maintain IT inventory, spare equipment, and basic support documentation.

QUALIFICATIONS

High school diploma or equivalent; 2 -4 year college degree or relevant IT certifications; Minimum of 2 years of hands-on IT support, helpdesk, or desktop support experience; Microsoft certifications (MCSE and/or MCSA) preferred; Strong troubleshooting skills with Windows, workstations, printers, scanners, phones, and common business applications; Basic experience with Active Directory, Microsoft 365, user account management, and permissions; Foundational networking knowledge, including Wi-Fi, cabling, DHCP, DNS, and basic connectivity troubleshooting; Experience with healthcare or clinical systems is a plus; Comfortable with repetitive support work and routine user issues while maintaining a helpful and professional demeanor; Able to work independently while following direction, communicating clearly, and escalating before making major changes; Strong communication skills and patience with non-technical end users.

Pay:

From $25.00 per hour

Benefits:

401(k) matching Dental insurance Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person