Service Desk Technician

Service Desk Technician - W2 Contract Role begins in Melbourne, FL after initial 3 months - Role will report to

Orlando, FL Pay Rate:

$45/hr The main purpose of this position is to provide both Level 1 & 2 support, while providing project support for annual projects: Maintain responsibility for accurately managing, troubleshooting and performing computer related support processes, ensuring that IS/IT provided tools and systems run smoothly Support remote and office-based end users from office locations, provide a high level of customer service at all times. Work with a team of technicians, share knowledge, and provide feedback Have the knowledge to support today's IT standard environments and ensure the company's computing environment is stable and performing optimally. Maintain the end-user working environments, that include Workstations (desktop & laptops), Printers, Video conference equipment, Cellphones, VOIP desk phones and other peripherals. Proficiently use of a ticketing system (specifically ServiceNow), to log all calls/walkups/IM's or any other contact with end users that require their time and support. Provide a high level of customer service at all times. Be available to travel to other site locations when required. Minimum Requirements Associate's degree focused on relevant technologies with 1-3 years' experience Basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components. Formal Windows classroom training and certifications in Microsoft technologies with a basic understanding of IT enterprise infrastructure such as networks, systems, telephony and storage and the interrelationships between the components PC hardware troubleshooting and repair skills required Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP, VPN, and remote access tools. Proficiency with Windows Win10/11 operating systems and Microsoft Office A minimum of 1-2 years' experience using ServiceNow ticketing system. Ability to react to high-priority requirements with little or no notice, providing clear documentation and follow-through Ability to balance priorities and work alone or with team with minimal supervision. Good organization and project management skills with attention to details Good verbal and written communication skills with the ability to document solutions and train other staff Ability to travel to office and data center locations for on-site support, as needed. A minimum of 1-2 years of service desk operation experience in Windows technologies. The ability to perform general Windows network administration tasks and a broad knowledge and understanding of the entire Windows work environment is required Ability to read, analyze, and interpret technical procedures, or governmental regulations furnished in written, oral, diagram, or schedule form Ability to write reports, business correspondence, and procedure manuals Ability to effectively present information and respond to questions from clients, customers, and the general public Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists Preferred Qualifications Bachelor's Degree focused on relevant technologies from and accredited university or four year college Experience working in an agile operations model. Experience working in a Microsoft 365 work environment (MS Teams, SharePoint, Exchange Online) One Microsoft desktop certification such as

MCSE, MCSA, MTA

highly desired ITIL certification Certifications in Windows and Linux system management Experience working with ServiceNow #LI-EH2 #INDPRO