Helpdesk Support

POSITION SUMMARY

The Helpdesk Support role provides first-level technical support to end users across VITAS Healthcare s enterprise IT environment. This position is responsible for investigating and resolving hardware, software, networking, and system-related issues while ensuring a high level of customer service and timely resolution. The Helpdesk Support professional serves as the frontline point of contact for technical assistance and plays a critical role in maintaining system reliability and uninterrupted operations across corporate and clinical environments.

ESSENTIAL DUTIES & RESPONSIBILITIES

Respond to and prioritize incoming support requests via phone, voicemail, email, ticketing system, and in-person interactions. Investigate and resolve hardware, software, networking, and other computer-related issues. Guide users through diagnostic procedures to determine the source of errors. Identify whether issues are hardware-related (modems, printers, cables, telephones, peripherals) or software/system-related. Perform problem recognition, research, isolation, resolution, and follow-up for routine user issues. Escalate complex or unresolved problems to supervisory or technical staff as appropriate. Document incidents, troubleshooting steps, and resolutions within the service management system. Communicate effectively with department heads, managers, coworkers, vendors, and end users to resolve technical issues.

QUALIFICATIONS

Minimum five (2-3) years of general IT experience. Minimum three (2-3) years of customer support or help desk experience. Strong troubleshooting and analytical skills. Ability to manage multiple assignments simultaneously in a fast-paced environment. Strong verbal and written communication skills. Working knowledge of computers, internet connectivity, and automated systems. Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.

EDUCATION

Bachelor s degree in Computer Science or a related field from an accredited college or university preferred. Equivalent experience may be considered.

SPECIAL INSTRUCTIONS TO CANDIDATES EOE/AA M/F/D/V

About Us VITAS® Healthcare is the nation s leading provider of end-of-life care, and has the resources and expertise to support your personal and professional growth. As a member of the VITAS team, you ll find fulfillment working for a people-focused organization dedicated to making a difference in the lives of others. You will be more than just an employee: You will be counted on as an expert in your field, and as a valued team member whose efforts are respected and vital to our hospice mission. All VITAS employees commit to fulfilling their duties and responsibilities with the highest regard for professionalism, collaboration and teamwork, and an eye focused constantly on growth and improvement. We serve with commitment and compassion, and position ourselves for the future by embracing, innovating, and leading change. If you are that person, make your voice heard-find your purpose at VITAS today.

Benefits Include:

Competitive compensation Health, dental, vision, life and disability insurance Pre-tax healthcare and dependent care flexible spending accounts Life insurance 401(k) plan with numerous investment options and generous company match Cancer and/or critical illness benefit Tuition Reimbursement Paid Time Off Employee Assistance Program Legal Insurance Roadside Assistance Affinity Program Many of our positions offer the opportunity to work day or night shifts, weekdays or weekends. Choose a Career with VITAS