Partner Support Representative

Partner Support Representative Location:

Palmetto, Florida (In-Office)

Schedule:

Monday - Friday, 11:00 AM - 8:00

PM Company:

WorkHorse Service Company Software About WorkHorse WorkHorse is a leading software platform built specifically for alarm and security companies. We help our partners manage their entire business from a single platform, including sales, proposals, installations, service, monitoring, billing, payments, and customer management. As we continue to grow, we are looking for a Partner Support Representative who is passionate about helping customers succeed and enjoys solving problems. Position Overview The Partner Support Representative serves as the primary point of contact for WorkHorse partners. This role is responsible for answering questions, troubleshooting issues, training users, and helping customers get the most out of the WorkHorse platform. The ideal candidate is patient, detail-oriented, technically minded, and genuinely enjoys helping people. Responsibilities Provide exceptional support to WorkHorse partners via phone, email, chat, and remote meetings Learn and maintain expert-level knowledge of the WorkHorse platform Answer questions regarding software functionality, workflows, and best practices Troubleshoot software issues and escalate technical concerns when necessary Assist with partner onboarding and user training Document customer interactions and support requests Identify recurring issues and communicate improvement opportunities to the development team Create and update support documentation, training materials, and knowledge base articles Follow up with customers to ensure issues are fully resolved Maintain a positive and professional relationship with our partners QualificationsRequired Excellent verbal and written communication skills Strong customer service skills Ability to learn complex software systems quickly Strong organizational and time management skills Comfortable working in a fast-paced environment Problem-solving mindset with attention to detail Reliable attendance and punctuality Preferred Experience in software support, customer success, or technical support Experience in the alarm, security, monitoring, or field service industries CRM or SaaS software experience Experience providing training or onboarding to customers What Success Looks Like Partners receive timely and accurate answers Support tickets are resolved efficiently Users feel confident using WorkHorse Customer satisfaction remains high Feedback from partners helps improve the platform Benefits Competitive compensation Paid time off Growth opportunities within a rapidly expanding software company Work directly with company leadership Be part of a team that is changing the way alarm companies operate

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

Flexible schedule Paid time off Vision insurance

Work Location:

In person