Onsite IT Support

Onsite IT Support Veritech Supply LLC Plantation, FL Job Details Full-time $25 - $30 an hour 1 day ago Qualifications Spanish Google Workspace Zoom Equipment troubleshooting English Windows Computer hardware Customer support ticket management macOS Productivity software Identity and access management (IAM) solutions Active Directory management 802.11 (Wi-Fi) Full Job Description Position Summary Veritech Supply LLC is hiring a mid-level Onsite IT Support Specialist as a full-time employee to provide hands-on technical support, end-user assistance, and infrastructure maintenance at the assigned worksite. The employee will serve as the primary on-the-ground point of contact for hardware, software, networking, and user-facing IT issues, ensuring high availability of business systems and strong end-user experience. This role is best suited for a self-directed technician with 3 to 5 years of professional IT support experience who can independently triage, diagnose, and resolve incidents while escalating appropriately when needed. Professional working proficiency in both English and Spanish is required, as the employee will support a bilingual user base and coordinate with internal stakeholders in both languages. Key Responsibilities End-User Support Serve as the primary onsite point of contact for end-user IT issues, providing Tier 1 and Tier 2 support across hardware, software, peripherals, and connectivity, in either English or Spanish as the user prefers. Triage, log, prioritize, and resolve tickets through the designated ticketing system, meeting documented SLAs for response and resolution. Diagnose and resolve issues with Windows and macOS workstations, mobile devices, printers, conference room equipment, and standard productivity software. Provide white-glove support and training for executives and priority users when required, with discretion and professionalism. Hardware & Asset Management Image, configure, deploy, and decommission laptops, desktops, and peripherals according to Veritech standards and security baselines. Maintain accurate IT asset inventory, including check-in / check-out, serial tracking, lifecycle status, and warranty information. Coordinate hardware repairs and RMAs with vendors and OEMs; manage spare-parts stock and consumables. Perform onsite installations, moves, adds, and changes (IMAC) for workstations, monitors, docking stations, and meeting room hardware. Account & Identity Administration Execute joiner / mover / leaver workflows: provision and deprovision accounts, group memberships, mailboxes, and licensed applications in line with access control policies. Administer Active Directory and/or Entra ID (Azure AD), Microsoft 365 / Google Workspace, and SSO-integrated business applications at an operator level. Enforce MFA, password, and device compliance policies; assist users with self-service account recovery in English or Spanish. Network & Connectivity Provide first-line support for onsite LAN, Wi-Fi, VPN, and VoIP/UC issues; perform basic troubleshooting at the switch, access point, and endpoint level. Coordinate with networking and security teams or vendors on escalations involving routing, firewalls, ISPs, or structured cabling. Run cable patching, port activations, and physical layer changes within the assigned site under documented procedures. Conference Rooms & AV Maintain meeting rooms and AV equipment (displays, cameras, microphones, room systems for Zoom / Teams / Google Meet) in a ready-to-use state. Provide hands-on support for high-visibility meetings, town halls, and recorded sessions when scheduled, including bilingual events. Security, Compliance & Documentation Apply patches, antivirus / EDR updates, and configuration baselines on managed endpoints under change-control guidance. Identify and report potential security incidents, policy violations, and unauthorized devices in line with the Veritech Incident Response Plan (VTK-POL-002).

Maintain accurate documentation:

standard operating procedures, runbooks, knowledge-base articles, and ticket notes (English is the controlling language for documentation). Comply with the Veritech Code of Conduct (VTK-POL-001), the Employee Handbook, and all confidentiality, data protection, and acceptable-use obligations. Onboarding & Offboarding Support Prepare equipment, accounts, and workspaces for new hires; deliver Day-1 IT orientations covering devices, access, security, and support channels, in English or Spanish as appropriate. Recover and sanitize equipment from departing personnel; ensure timely access revocation in coordination with HR and security. Required Qualifications 3 to 5 years of professional experience in onsite IT support, desktop support, or a comparable end-user services role. Professional working proficiency in both English and Spanish — able to take tickets, conduct user-facing troubleshooting, write clear documentation, and participate in meetings in both languages. Demonstrated proficiency administering Windows 10/11 and supporting macOS in a business environment. Hands-on experience with Microsoft 365 administration (Exchange Online, SharePoint, OneDrive, Teams) and/or Google Workspace at the operator level. Working knowledge of Active Directory and/or Entra ID (Azure AD): user, group, and basic policy administration, Cloud, and cybersecurity. Solid understanding of TCP/IP networking fundamentals, DHCP, DNS, VPN, and Wi-Fi troubleshooting. Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or equivalent MDM/UEM platforms. Familiarity with ITSM ticketing systems (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk) and ITIL-aligned incident and request workflows. Legally authorized to work in the United States on a W-2 basis without sponsorship at the time of hire (subject to Form I-9 verification). Preferred Qualifications Industry certifications such as CompTIA A+, Network+, or Security+; Microsoft 365

Certified:

Modern Desktop Administrator Associate; Apple Certified Support Professional; or ITIL Foundation. Exposure to PowerShell or Bash scripting for routine task automation. Experience supporting hybrid environments with a mix of cloud-managed and on-premises infrastructure. Prior experience supporting bilingual or multi-site user bases. Employment Terms This is a full-time, W-2 employment position with Veritech Supply LLC. Compensation is paid via standard U.S. payroll on a biweekly cycle in USD, with applicable federal, state, and local tax withholdings. The employee will be eligible for Veritech's employee benefits package in accordance with the applicable plan documents and eligibility rules. Employment is at-will under the laws of the State of Wyoming and any other applicable state employment laws of the worksite jurisdiction; either party may terminate the employment relationship at any time, with or without cause or notice, except as otherwise required by law. The employee will be required to complete Form I-9 employment eligibility verification, sign the Veritech employment offer letter, confidentiality agreement, and acknowledge the Employee Handbook and Code of Conduct (VTK-POL-001) prior to start. This document is a job description and does not, by itself, constitute an offer of employment or a binding contract. Any offer of employment is contingent on the execution of the formal offer letter, successful completion of background and reference checks where applicable, and verification of work authorization. Equal Employment Opportunity Veritech Supply LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process.

Pay:

$25.00 - $30.00 per hour

Experience:

IT support or desktop support: 3 years (Required) administering Windows 10/11 and supporting mac

OS :

1 year (Required) Microsoft 365 administration: 1 year (Required)

Language:

English (Required) Spanish (Required)

Work Location:

In person