Senior IT Consultant Level 3 Engineering & Client Solutions

Senior IT Consultant - Level 3 Engineering & Client Solutions IT LTC Plantation, FL Job Details Full-time $50,000 - $72,500 a year 9 hours ago Qualifications Microsoft Exchange

DHCP DNS

SharePoint PowerShell Full Job Description This isn't a backroom support role. You'll be the senior technical voice our clients hear when things get complicated — leading solution calls, owning escalations end to end, and building the kind of trust that keeps accounts long-term. If you want a role where you solve hard problems and shape the client relationship, keep reading. What you'll actually do day to day: Lead client-facing calls — you're the person explaining what happened, what we're doing about it, and what we're building to prevent it next time. Not reading a script. Owning the conversation. Drive escalation resolution — take the hard stuff from L1/L2, dig into root cause, fix it, and document it so it doesn't come back. Troubleshoot deep Microsoft 365 environments — Entra ID, Exchange Online/Outlook (service-side and client-side), Intune, endpoint security. This is your daily toolkit. Build and maintain infrastructure — network monitoring, server health, firewall management (SonicWall, Fortinet), VPNs, DHCP/DNS, VLANs. Automate with PowerShell — Exchange Online, Graph API, Intune scripting. If you can script it, you don't do it twice. Contribute to projects — new system rollouts, migrations, tool implementations. You'll have a seat at the table, not just a ticket in the queue. Maintain strong client relationships — proactive communication, regular check-ins, translating technical reality into language clients trust and understand.

What you bring:

3-6+ years in an advanced support, L3 engineering, or IT consulting role Proven ability to lead client or stakeholder conversations — not just participate, lead Advanced Microsoft 365 and Entra ID experience (this is non-negotiable) Deep Exchange Online/Outlook troubleshooting fluency, both service-side and client-side Hands-on Intune and endpoint management experience Solid networking fundamentals — VLANs, DHCP/DNS, site-to-site and SSL VPNs, firewalls Strong PowerShell skills for investigation and automation Clear communicator who can translate complex issues for non-technical audiences Patient, analytical, and genuinely curious — you learn because you want to, not because you're told to Bonus points if you also have: SharePoint Online architecture, permissions, or migration experience Apple device management (Jamf, Addigy) in mixed OS environments Email security project work — DMARC alignment, secure mail gateways EDR/XDR platform experience, familiarity with ISO 27001 or SOC 2 frameworks RMM platform experience (Atera or similar)

Why IT LTC:

You're not a ticket number here. We're a consulting-first shop — our clients know our people by name, and our engineers have real ownership over accounts and outcomes. If you've been stuck in a high-volume MSP where you never talk to the customer and never see the impact of your work, this is the opposite of that. Ready? Apply now — we move fast and respond to every applicant. Equal Opportunity Employer. Offers of employment contingent on successful background check as applicable.

Job Type:

Full-time Base Pay:

$50,000.00 - $72,500.00 per year Application Question(s): How many years of experience do you have with Microsoft 365 administration

Experience:

IT support or advanced technical support: 2 years (Required) Ability to

Commute:

Plantation, FL 33324 (Required)

Work Location:

In person