Help Desk Support Specialist / IT Coordinator

Help Desk Support Specialist / IT Coordinator Professional Staffing Services - 5.0 Winter Park, FL Job Details Temp-to-hire | Full-time | Contract $55,000 - $65,000 a year 7 hours ago Qualifications Google Workspace Teamwork Working with children Bachelor's degree CompTIA Network+ CompTIA A+ Full Job Description Help Desk Support Specialist / IT Coordinator (Contract-to-Hire) Role Overview Our client, a prestigious independent college-preparatory school in Central Florida, is seeking a customer-service-oriented Help Desk Support Specialist . This is a 4-month contract-to-hire position, providing a clear path to permanent employment for a professional who excels in Level 1 technical support and enjoys a collaborative academic environment.

Key Responsibilities Direct Technical Support:

Act as the primary point of contact for students, faculty, and staff to resolve hardware, software, and A/V issues.

System Lifecycle Management:

Perform diagnostics on laptops and desktops; coordinate necessary repairs, upgrades, and imaging following industry best practices.

Asset & Ticket Tracking:

Maintain an accurate school-wide inventory and manage equipment requests through the school's ticket management system.

Agile Service Delivery:

Respond rapidly to technical requests, adjusting priorities as needed to minimize downtime in the classroom.

Process Innovation:

Collaborate with the IT team to identify recurring technical trends and suggest proactive solutions for system improvements.

Campus Event Support:

Assist with technical configurations for special school events and the deployment of new software or cloud platforms.

Qualifications & Skills Education:

Bachelor's Degree is required.

Experience:

2-3 years of professional help desk or IT support experience. Experience within an educational setting is highly desired.

Technical Proficiency:

• Strong familiarity with cloud-based services (Google Workspace, Microsoft Office 365, Canvas). Knowledge of device imaging technologies and network account administration. A+ or Network+ certifications are highly desirable.

Communication Style:

Must have a warm, patient, and approachable manner that reflects the supportive environment of the school.

Physical Capability:

Ability to lift and move technology equipment up to 50 lbs and remain mobile across a large campus.

Compensation & Contract Details Term:

4-Month Contract-to-Hire.

Pay:

Negotiable, based on experience and certifications.

Schedule:

Full-time, with occasional after-hours support for school events. Compliance Requirements Must successfully pass a Jessica Lunsford Level II background check . Must pass a pre-employment drug screening. Must be comfortable and professional working in an environment with children. #

HP Pay:

$55,000.00 - $65,000.00 per year Application Question(s): Can you pass a Jessica Lunsford Level 2 background check? Are you able to pass routine drug tests? This includes the use of marijuana.

Education:

Bachelor's (Required)

Experience:

Help Desk Support:

2 years (Required) working in an educational setting/industry: 1 year (Required)

License/Certification:

CompTIA A+ (Preferred) CompTIA Network+ (Preferred) Ability to

Commute:

Winter Park, FL 32792 (Required)

Work Location:

In person