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Tier 1 Service Desk

Job

Insight Global

Winter Park, FL (In Person)

$36,400 Salary, Full-Time

Posted 2 days ago (Updated 5 hours ago) • Actively hiring

Expires 6/29/2026

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Job Description

Tier 1 Service Desk at Insight Global Tier 1 Service Desk at Insight Global in Winter Park, Florida Posted in about 3 hours ago.
Type:
full-time
Job Description:
Title:
Tier 1
Service Desk Analyst Duration:
6-month contract, potential extensions.
Location:
902
Inspiration Ave, Altamonte Springs, FL Pay Rate:
$17-18
Start Date:
6/1 or
ASAP Interview:
one-and done, 30 min virtual Remote (mid shift + weekend coverage): Tuesday
  • Saturday | 3:00 PM
  • 11:30 PM Thursday
  • Monday | 3:00 PM
  • 11:30 PM Friday
  • Tuesday | 3:00 PM
  • 11:30
PM Must Haves:
Experience in a call center or high-volume call support environment Experience using ticketing systems Comfortable technical troubleshooting Trainable with basic computer skills, browser navigation, and technical troubleshooting.
Plusses:
ServiceNow Healthcare Day-to-day Responsibilities:
The Tier 1 Service Desk Analyst provides Tier 1 technical support to internal staff across clinical, corporate, and operational departments. This includes resolving account access issues, password resets, account unlocks, multi-factor authentication support, secure login troubleshooting, and basic technical tasks such as printer mapping. The analyst follows defined workflows, documents all tickets in ServiceNow, and escalates issues to Tier 2 when appropriate. Throughout the day, the analyst may shift between the patient support queue and the Tier 1 employee support queue based on call volume and operational needs. When shifting support to the CDS team, the analyst is responsible for supporting both patient users and internal employees in a high volume, hybrid service environment. The analyst manages a steady flow of inbound calls from patients seeking assistance with accessing and using the online health portal. Daily responsibilities include guiding patients through password resets, account login troubleshooting, portal navigation, browser cache and cookie clearing, linking family accounts, and resolving basic access issues. This portion of the role requires strong communication skills, patience, professionalism, and the ability to remain calm when interacting with frustrated or upset patients.