Technical Support Specialist I

Technical Support Specialist

I ENERVEX INC

Alpharetta, GA Job Details 14 hours ago Benefits Opportunities for advancement Qualifications Customer communication Writing skills Equipment troubleshooting Productivity software Technical Proficiency Cross-functional communication

Full Job Description Description:

Are you a problem solver with a passion for technology and customer support? At ENERVEX, we're seeking a Technical Support Specialist I to join our Engineering and R D team. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment, enjoys troubleshooting, and is committed to providing top-tier customer support. You'll work alongside engineers and customers to ensure our cutting-edge ventilation and exhaust solutions operate at peak performance. Essential Duties and Responsibilities

• As a Technical Support Specialist I, you'll play a vital role in assisting customers and internal teams with troubleshooting, product performance optimization, and system support.

You'll also contribute to new product development, engineering changes, and process improvements.

Key Responsibilities:

Customer Support

• Provide technical assistance to domestic and international customers and sales representatives in a professional and timely manner. On-Site Assistance
• Conduct on-site technical support visits as needed, ensuring customer satisfaction and system functionality. System Commissioning
• Perform factory commissioning of ENERVEX systems to verify proper installation and operation. Warranty Support
• Assist with handling and evaluating warranty claims, ensuring accurate resolutions. Engineering & Product Development
• Collaborate with the Engineering and R D team on special projects, new product development (NPD), and engineering changes. Training & Development
• Assist in training key personnel and participate in technical service seminars. Custom Panel Support
• Support the design, build, and testing of custom electrical panels. Problem Resolution
• Investigate and resolve product performance issues to improve overall reliability. Technical Documentation
• Prepare and distribute wiring and connection diagrams using DraftSight or equivalent software for internal and external customers. Other Duties
• Perform additional tasks as assigned to support company objectives.

Requirements:

Minimum Requirements Pass a technical aptitude test.

Education & Experience:

Mechanical or Electrical Engineering degree OR 2 years of related experience and/or training.

Travel:

Ability to travel up to 50+% of the time. Must possess a valid U.S. passport. Key Skills Experience with one or more of the following is beneficial: Ventilation Equipment Boilers and Water Heaters Electric Motors Variable Frequency Drives (VFDs) Electromechanical Devices (e.g., actuators, relays, solenoids, transformers) Strong problem-solving skills and ability to troubleshoot technical issues. Excellent communication skills, both verbal and written, to interact effectively with customers and internal teams. Ability to exercise sound decision-making and take initiative. A commitment to high performance, accountability, and timely task completion. PC proficiency, including experience with Microsoft Office. 2D AutoCAD/DraftSight experience is a plus. Why Join ENERVEX? At ENERVEX, we offer more than just a job, we provide an opportunity to grow, innovate, and excel in a dynamic environment. You'll benefit from: ? Hands-on experience with industry-leading technology ? A collaborative and mentorship-driven workplace ? Opportunities for career advancement and professional development ? A competitive salary and comprehensive benefits package