IT Professional Assistant (Part-time; NBE)

IT Professional Assistant (Part-time; NBE) University of Georgia United States, Georgia, Athens Apr 17, 2026 Posting Details Position Details Posting Number

G/R32807P

Working Title IT Professional Assistant (Part-time; NBE) Department EITS-Client Services About the University of Georgia Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. s & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine. About the College/Unit/Department College/Unit/Department website Employment Type Employee Additional Schedule Information The hours are up to 20 hours a week, and 1:30 PM-6:30 PM on Sundays are required. Advertised Salary $14.00 per hour Anticipated Start Date 05/18/2026 Posting Date 04/17/2026 Closing Date Open Until Filled Yes Special Instructions to Applicants Location of Vacancy Athens Area EOO Statement The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu). USG Core Values Statement The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02. Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties/Responsibilities Duties/Responsibilities First-tier Technical Support:

Provides 1st-tier technical support for UGA faculty, staff, and students for enterprise-wide systems (such as MyID, UGAMail, eLC, etc). Facilitate communication between Help Desk personnel and higher tier consultants on complex technical issues. Serve as natural escalation point for complex technical issues that other first tier support agents cannot resolve. Percentage of time 75

Duties/Responsibilities Technical Writer:

Assists in managing maintenance, development of internal and external knowledge resources (i.e. the EITS Help Desk website and internal documentation). Percentage of time 15

Duties/Responsibilities Public Outreach:

Facilitate the coordination of and volunteer for EITS public outreach events including the Computer Health and Security Fair and summer orientation. Percentage of time 10