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Deskside Support (L1 and L2)

Job

Net2Source (N2S)

Atlanta, GA (In Person)

Full-Time

Posted 3 days ago (Updated 12 hours ago) • Actively hiring

Expires 7/17/2026

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Job Description

Deskside Support (L1 and L2) at Net2Source (N2S) Deskside Support (L1 and L2) at Net2Source (N2S) in Atlanta, Georgia Posted in about 21 hours ago.
Type:
full-time
Job Description:
Role:
Deskside Support (L1 and L2)
Term:
Contract Experience 4-8 years in IT Desktop Support or Trade Floor Suppor t within Asset Management or Financial Service Experience supporting portfolio managers, traders, and research team Exposure to market-sensitive, time-critical environment Technical Skills Strong Windows desktop and endpoint support expertise Multi-monitor and high-performance workstation setup Good to have knowledge of market data platforms (Bloomberg, Refinitiv, FactSet etc.) Familiarity with OMS/EMS and portfolio management tools (e.g., Aladdin) Basic infrastructure knowledge: Active Directory, VPN, Networking, Citrix/V DI Process & Too ls ITSM tools such as ServiceNow, Jira or equivalent Incident prioritization based on investment business impact. Knowledge of SLA-driven support in financial environme nts
Soft Skills:
Strong stakeholder engagement. VIP/white-glove support Ability to operate in high-pressure, market-driven environments Excellent problem-solving and decision-making skills Clear and confident communication under pressure High level of ownership, attention to detail, and accountability