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Desktop Support Resource

Job

Shaarpro

Atlanta, GA (In Person)

Full-Time

Posted 3 days ago (Updated 7 hours ago) • Actively hiring

Expires 7/19/2026

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Job Description

Desktop Support Resource Introduction:
The Desktop Support Resource will be responsible for providing technical assistance to users for software, hardware, and network issues. They will work with Windows operating systems, Microsoft Office applications, Active Directory, and Office 365 to ensure smooth operations for all users.
Responsibilities:
Provide technical assistance for user questions and issues on Windows 7, 8, and 10, as well as Microsoft Office 2010 through Office 365, M365, and Active Directory. Configure and troubleshoot Windows, M365, PCs, and printers. Demonstrate strong customer service skills, attention to detail, and ability to work under deadlines. Communicate effectively with users, utilizing strong phone and verbal communication skills and active listening. Utilize ticketing systems to track and resolve user issues in a timely manner. Provide L2 support for escalated technical problems.
Requirements:
Required Skills:
At least 5 years of experience in software, hardware, and network support. Proficiency in Microsoft Windows operating systems, Active Directory, and Office 365.
Preferred Skills:
Experience with M365 and PC and printer configuration. Strong customer service skills with a focus on user satisfaction. Ability to work well under pressure and meet deadlines. Excellent communication skills, both verbal and written. Experience using ticketing systems for issue tracking and resolution. Previous experience providing L2 support for technical issues.