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Help Desk Technician

Job

Insight Global

Atlanta, GA (In Person)

$45,760 Salary, Full-Time

Posted 6 days ago (Updated 1 day ago) • Actively hiring

Expires 7/16/2026

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Job Description

Help Desk Technician Insight Global•3.9 Atlanta, GA Job Details Full-time | Contract $19•$25 an hour 17 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Technical support via phone Desktop (troubleshooting support) Remote access software Customer support ticket management ServiceNow Phone call management CompTIA A+ Ticketing system technical support Help desk
Full Job Description Shift :
Tuesday•Saturday; 2 PM•10:30
PM Duration :
6-month contract to hire•> upon permanent conversion will transition to hybrid model. 2-3 days onsite per week Required Skills & Experience 2 years of experience in a direct support help desk environment Experience with Service Now or other large ticketing systems Experience using remote tools to troubleshoot Experience taking 35-40 calls/day A+
Certification Required Job Description:
Acts as single point of contact for staff, parents, patients, physicians, visitors, and community partners seeking technical resolution for supported software and hardware. Provides first call resolution for customers' technical problems while providing exceptional customer service.
Pay:
$19.00•$25.00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance
Experience:
Help desk: 2 years (Required) ticketing systems: 1 year (Required)
ServiceNow:
1 year (Preferred) High call volume: 1 year (Required)
License/Certification:
CompTIA A+ (Required)
Location:
Atlanta, GA 30332 (Required) Shift availability: Night Shift (Required)
Work Location:
In person