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Kahua Service Desk Agent - Project Consultant
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Deloitte
Atlanta, GA (In Person)
Full-Time
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Job Description
Our Deloitte Strategy & Transactions team helps guide clients through their most critical moments and transformational initiatives. From strategy to execution, this team delivers integrated, end-to-end support and advisory services covering valuation modeling, cost optimization, restructuring, government operations modernization, business design and transformation, infrastructure and real estate, mergers and acquisitions (M&A), and sustainability. Work alongside clients every step of the way, helping them navigate new challenges, avoid financial pitfalls, and provide practical solutions at every stage of their journey-before, during, and after any major transformational projects or transactions. Work You'll Do As a Project Consultant, you will: Serve as the primary first point of contact for Construction Management Platform users via phone, email and the in-platform ticketing app Triage and document incoming issues and resolving simple and moderately complex issues directly where possible (including user login and credential problems, password resets, basic configuration and navigation questions, UI glitches and data corrections) Work as part of a supportive delivery team, providing structured onboarding, coaching, and ongoing guidance Contribute to the service desk knowledge base, support content updates, and participate in continual-improvement activities tied to monthly service desk metrics (response time, resolution time, escalation rate, ticket volume) The successful candidate would possess these skills: Ability to work independently and collaborate as part of a team Effective written and verbal communication skills Meticulous attention to detail and quality of work product Ability to build and sustain professional relationships Ability to lead projects or workstreams Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment Strong interpersonal skills and professional demeanor Ability to meet deadlines Ability to provide clear guidance to others The Team Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. Our Sustainability, Infrastructure, Real Estate, & Resilience offering advises clients on climate and disaster-related risks through comprehensive strategy, planning, and crisis management, while also providing expertise in capital investments, infrastructure projects, and real estate portfolio optimization.