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Legal Operations and IT Support Specialist
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IT Stuntman LLC
Atlanta, GA (In Person)
$65,000 Salary, Full-Time
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Job Description
Legal Operations and IT Support Specialist IT Stuntman LLC Atlanta, GA Job Details Full-time From $65,000 a year 20 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Life insurance Qualifications Operations management Customer service Process improvement Bachelor's degree Technology management Law office Technical troubleshooting support Legal case management Desktop administration Legal workflow optimization Full Job Description We are seeking a detail-oriented and proactive Legal Operations & IT Support Specialist to support the daily operations of our client. Position Summary This role combines legal operations management (60%) with IT support responsibilities (40%). The primary focus is overseeing the firm's case management software, ensuring accurate usage by attorneys and staff, improving workflows, and providing technical support for day-to-day technology needs. More involved IT needs will be handled by service desk technicians. The ideal candidate is highly organized, tech-savvy, service-oriented, and comfortable working directly with legal professionals to improve efficiency and compliance with firm procedures. This is a 100% in-person position. Key Responsibilities Legal Operations & Case Management (60%)
- Administer and maintain the firm's case management system and related legal technology platforms
- Ensure attorneys, paralegals, and legal staff properly utilize case management software, according to firm standards and workflows
- Develop, document, and enforce best practices for matter intake, case tracking, document management, calendaring, and reporting
- Conduct staff training sessions and provide ongoing support for software usage and workflow processes
- Monitor data accuracy, completeness, and compliance within the case management system
- Generate operational and productivity reports for firm leadership
- Coordinate with software vendors regarding updates, troubleshooting, and system enhancements IT Support (40%)
- Provide first-level technical support for attorneys and staff
- Resolve end-user problems such as password resets, printer troubleshooting, peripheral replacement (scanners, keyboard/mice), and basic application errors
- Troubleshoot issues related to Microsoft 365, email, document management systems, and remote access tools
- Coordinate with external IT vendors or managed service providers as needed
- Set up and configure user accounts, workstations, and equipment for new hires
- Assist with maintaining cybersecurity best practices and user compliance
- Support conference room technology, video conferencing platforms, and office technology systems
- Document support requests and resolutions in a timely manner
- Help maintain inventory of firm hardware and software assets Qualifications
- Bachelor's degree or equivalent work experience preferred
- 3+ years of experience in legal operations, law firm administration, legal technology, or IT support
- Experience working with legal case management software such as Litify, or Filevine or similar platforms
- Experience in a law firm or legal services environment
- Strong understanding of law firm workflows and legal staff operations
- Familiarity with document management systems and legal billing software
- Proficiency with Microsoft 365 and standard office technologies
- Basic knowledge of networking, cybersecurity, and user administration
- Experience creating process documentation and training materials
- Excellent troubleshooting and problem solving skills
- Strong communication and interpersonal skills with the ability to train and support non-technical users
- Ability to manage multiple priorities in a fast-paced legal environment
- High level of professionalism and confidentiality Note
- This job description does not constitute an offer of employment.