IT Support Tier 2

IT Support Tier 2 at Robert Half IT Support Tier 2 at Robert Half in Buckhead, Georgia Posted in 14 minutes ago.

Type:

full-time

Job Description:

Hiring:

IT Systems Analyst (Atlanta - Buckhead) Looking for a strong IT Systems Analyst to join a growing support team in the Atlanta market. This is a high-visibility, hands-on role supporting a dynamic user base-ideal for someone experienced, detail-oriented, and ready to hit the ground running.

Location Requirement:

Must currently live in the Atlanta area 4 days onsite in

Buckhead Compensation:

$60K - $75K base (based on experience)

What You'll Be Doing:

Provide Tier 2 IT support across hardware, software, and mobile devices Troubleshoot issues across Windows, Mac, iOS, and Microsoft 365 environments Support user onboarding/offboarding (account setup, equipment, access) Manage ticketing system and resolve high-volume support requests Assist with system upgrades (including on-prem to M365 transitions) Maintain IT inventory and documentation Deliver basic IT training to end users

What We're Looking For:

3+ years of IT support experience (no entry-level candidates) Strong experience with PC support + Active Directory (must-have) Exposure to Mac environments is a plus Solid knowledge of Microsoft 365 (Teams, Outlook, Point, etc.) Experience with ticketing systems and troubleshooting workflows Strong communication skills and ability to support end users directly

Important Notes:

No job hoppers - looking for stability Must be able to speak in depth about experience on resume This is a hands-on, support-heavy role (not purely project-based)