Help Desk Analyst

Engagement Type Contract Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS This position is located at DDS Headquarters in Conyers, Georgia. Required/Desired Skills Skill Required/Desired Amount of Experience Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2.0 Years Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Required 2.0 Years Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 2.0 Years Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2.0 Years Bilingual - Spanish Required IT Help Desk Call Center exp Required 2.0 Years