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IT Help Desk Analyst

Job

SilverXis

Conyers, GA (In Person)

$40,560 Salary, Full-Time

Posted 6 days ago (Updated 18 hours ago) • Actively hiring

Expires 7/7/2026

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Job Description

Job Title:
Level 1
Help Desk Analyst Location:
East View Parkway Conyers, GA 30013
Duration:
12
Months Job Type:
Temporary Assignment Work Type:
Onsite Pay Rate:
$19.00/hr. on W2.
Job Description:
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple i
OS Note:
Required skills: Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Required 0 Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory. Required 2 Years Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved. Required 2 Years Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Required 2 Years Answer user inquiries regarding computer software or hardware operation to resolve problems. Required 2 Years Bilingual - Spanish Required 0 IT Help Desk Call Center exp Required 2
Years Pay:
$19.00 - $20.00 per hour
Work Location:
In person