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IT Helpdesk - Spanish Native

Job

Nextgen Information Services

Conyers, GA (In Person)

Full-Time

Posted 2 days ago (Updated 10 hours ago) • Actively hiring

Expires 7/4/2026

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Job Description

Location:
Conyers, GA Language Requirement:
Spanish (Required) Position Overview Seeking a Bilingual (Spanish/English) IT Help Desk Analyst to provide Tier 1 technical support to internal employees and external customers. The role involves handling a high volume of calls, troubleshooting common IT issues, managing support tickets, and delivering excellent customer service in a call center environment. Key Responsibilities Answer incoming help desk calls and provide technical support.
Troubleshoot issues related to:
Microsoft Outlook Microsoft Office Suite Windows 7 and Windows 10 Basic hardware and connectivity problems Create, update, and manage support tickets. Escalate unresolved issues to Tier 2 support, vendors, or management. Monitor ticket queues and follow up until issues are resolved.
Assist external customers with:
Website access issues Password resets Online account management Mobile Driver''s License (mDL) support Document issues, resolutions, and customer interactions. Required Qualifications Spanish language proficiency (speaking and assisting customers). Minimum 2 years of IT Help Desk/Desktop Support experience. Experience supporting Microsoft Outlook, MS Office, Windows 7, and Windows 10. At least 6 months of customer service or call center experience. Knowledge of Apple iOS devices. Strong communication and problem-solving skills. Preferred Education Vocational/Technical Degree in Computer Applications, Computer Technology, or a related field. Ideal Candidate Has both IT Help Desk and Call Center experience. Comfortable handling a high volume of calls. Strong customer service skills. Experienced with ticket management and issue escalation. Able to communicate effectively in both English and Spanish. Must-Have Skills ✔ Bilingual Spanish/English ✔ IT Help Desk Support (2+ years) ✔ Call Center Experience ✔ Windows 7/10 Support ✔ Microsoft Outlook & Office Support ✔ Ticket Management ✔ Apple iOS Knowledge ✔ Customer Service Skills