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Service Desk Analyst

Job

Expedite Technology Solutions

Conyers, GA (In Person)

$41,600 Salary, Full-Time

Posted 6 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Duration:
12 months but is subject to extension. Proficiency with Spanish Language is required
Short Description:
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
Job Description:
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket. Job Responsibilities Oversee the daily performance of computer systems and applications. Answer user inquiries regarding computer software or hardware operation to resolve problems. Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved. Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Qualifications:
Proficiency with Spanish Language. Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment. 2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10. Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college Knowledge of Apple iOS RA01
Pay:
$20.00 per hour
Experience:
Active Directory:
1 year (Preferred)
ServiceNow:
1 year (Preferred)
Language:
Spanish (Required)
License/Certification:
CompTIA A+ (Preferred)
Location:
Conyers, GA 30013 (Required)
Work Location:
In person