Desktop Support Tech 1

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta". About this Position PC Services Desktop Support Tech I position provides an entry level enterprise computing support position for Primerica. Employee's computer devices (hardware and software) and to support initiatives of the Company. This is an onsite role, 5 days in the office

Location:

Duluth, GA Salary:

$40K Responsibilities & Qualifications Support Primerica Employee's electronic devices

• Respond and interact with user's 2nd level Helpdesk calls for Desktop support for hardware and software issues and Primerica's A/V conference rooms (the calls are tracked via Jira Service Management). Deliver and install new hardware and software to corporate users
• Build, deliver, install and guide the user on how to use the product and/or products (purchases for computers, monitors, keyboards, etc. ordered through PC Services). Assist facilities department with electronic relocations for employee's work environment
• Relocate user's PC, peripherals, and cables from one location to another and ensure functionality for user. Track network connectivity for the endpoint and track the station location on the network per security protocol. Properly Dispose of Primerica End Of Life electronic devices
• Follow the process and procedures of PC Services for disposing and organizing the End of Life Primerica electronic assets that are no longer functioning.

Assist team mates in palletizing and storing EOL electronic equipment in our receivable room and loading dock. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Communicate effectively both verbal and written, Good knowledge of computers and a desire to learn new products and systems.

Education:

Some college or associate's degree in Hardware and Software of computer devices, Business Information Systems, Networking or related fields.

Experience:

1-3 years of related field work FLSA status: This position is exempt (not eligible for overtime pay):

No Our Benefits:

Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Spending Account & Health Savings Account Professional development Tuition reimbursement Company-sponsored social and philanthropy events It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws. At Primerica, we believe that diversity and inclusion are critical to our future and our mission

• creating a foundation for a creative workplace that leads to innovation, growth, and profitability.

Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. Primerica is a leading provider of financial products and services to middle-income families in the U.S. and Canada. Since 1977, Primerica has helped millions of middle-income households protect their families and save for the future. We insure over 5.5 million lives and have approximately 3.0 million client investment accounts. Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica's mission in creating more financially independent families and supporting over 151,000 licensed financial representatives across the U.S. and Canada. The Company's competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years. Awards and Recognitions Newsweek's America's Greatest Workplaces USA Today's Top Workplaces USA Atlanta Journal-Constitution's Top Workplaces Forbes America's Best Insurance Companies #1 Most Trusted Life Insurance Company by Investor's Business Daily #3 Most Trusted Financial Company by Investor's Business Daily Our stock is traded on The New York Stock Exchange under the symbol "PRI." If you need help with any part of the application process, please email Recruiting@primerica.com. www.primerica.com

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