Help Desk Analyst

Job Description A client of Insight Global is looking for a Help Desk Analyst to support their internal users of 1000+. Issues are related to Operating System, Business Application, Printing, Hardware and Software issues. ( They will be taking issues through service now, chat, and email, but also hands on (desktop) support and configuration. Target salary 65-70k We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

•  Must work onsite 5 days per week 5 years' experience working as a help desk or desktop support technician (will do some hands on work and interact with the business) o Total users
• 1500+ (40 tickets per week per person a week)
•  Strong customer service skills and follow through on tickets and issues
•  Experience working with AD and setting up new users o Change passwords o Group policy o User group creation
•  Experience working with 0365 within the admin console
•  Experience setting up (config and image) Desktops and Laptops, as well as troubleshooting issues with laptops and workstations o Windows 11 support
•  Experience supporting printer issues local as well as network printers
•  Ability to troubleshoot connectivity issues
• IP config/computer won't connect to printer/wireless connectivity
•  Any experience supporting applications that are deployed in the cloud such as Outlook or OneDrive o Basic understanding of the concept from on prem verses the cloud
•  Strong troubleshooting skills
•  Any experience working with MDM
• mobile device management
•  Experience working with Service Manager ticketing system o Any ITSM will work
•  SharePoint knowledge, ability to update the SharePoint site