System Operator

System Operator

INTRALOT INC - 3.4

Duluth, GA Job Details Full-time 1 day ago Qualifications Telecommunications network troubleshooting Data integrity assurance Computer science On-site technical support Operating systems Satellite communications Technical support via phone Bachelor's degree in information technology Computer Science Cellular networks Data validation techniques Phone communication Satellite networks IT system monitoring Peripheral setup Equipment malfunction troubleshooting High school diploma or GED Phone customer support Bachelor's degree Internal employee customer service Computer hardware Networking equipment (troubleshooting support) Test Execution (Quality assurance practices) Productivity software 1 year Bachelor's degree in computer science Ad-hoc reporting DSL Communication skills Peripheral hardware support Full Job Description Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. Education, Training and Experience High school diploma; and one (1) year related experience, Bachelor's degree in Computer Science, IT, or similar field preferred; or equivalent combination of training and experience. Knowledge, Skills and Abilities Willingness to learn new methodologies and software applications Knowledge of networking and data communications Ability to troubleshoot utilizing documented procedures Effective communication skills PC and other peripherals troubleshooting skills Proficiency with Microsoft Office suite Knowledge of various operating systems Duties and Responsibilities Provide technical support for systems, including the following: Monitor and troubleshoot telecommunication devices (3G/4G, DSL, Satellite) Verify data integrity across several systems Assist with Quality Assurance testing of new Lottery terminal software Generate system reports based on customer, management, or development requests Operate proprietary Intralot, Inc. software applications Monitor system hardware availability Process customer requests such as new installs, removals, or change of ownerships Work closely with Field Service Technicians by phone to install or troubleshoot equipment Follow documented checklists and procedures for all daily work assignments Assist Call Center Operators with answering incoming calls from stores that require assistance Must be able to work nights and weekends in 12-hour shifts Other miscellaneous duties may be assigned Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer