IT Support Specialist

IT Support Specialist Dunwoody, GA Job Details Full-time $65,000 - $75,000 a year 22 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Jira Vendor relationship building Spanish Maintenance inventory management Network troubleshooting Operating systems Wireless networking Vendor management IT asset management Technical documentation CCNA IT service management English Mid-level Software installation Performance testing System maintenance Information security compliance Patch management Hardware support Incident Investigation Vendor relationship management Telecommunication Technical writing ServiceNow Root cause analysis Network infrastructure management Antivirus software Escalation handling Communication skills Mobile devices Full Job Description Job Summary The IT Support Specialist is responsible for ensuring reliable technology operations across CMPC's North America office in Atlanta. This role serves as the primary local resource for end-user support, network management, and cybersecurity compliance, while operating as an integrated member of the global IT organization reporting to IT leadership in Chile. It requires strong technical skills, bilingual communication ability, and the capacity to work autonomously in a fast-paced, multicultural environment. Responsibilities End-User Support Provide bilingual (English and Spanish) technical support for all office associates, managing incidents and service requests through the ITSM platform in alignment with defined SLAs. Handle account provisioning, modifications, and deactivations. Install, configure, and maintain hardware, software, operating systems, and security patches. Support corporate systems, legacy applications, and day-to-day troubleshooting across the office environment. Support fixed and mobile telephone systems and manage local hardware inventory. Contribute to root cause analysis for recurring or high-impact incidents. Log all interactions in the active ITSM system; after-hours support required on an as-needed basis. Network and Infrastructure Maintain and update the local network diagram to reflect current infrastructure. Manage vendor relationships for internet connectivity and communications equipment (switches and access points), including service requests, performance testing, and incident escalation. Conduct regular wired and wireless connectivity testing. Manage the public telephony provider for service additions, changes, and cancellations. Serve as the on-site technical point of contact for IT projects and infrastructure implementations affecting the North America office. License and Inventory Management Ensure all software licenses are properly registered, updated, and configured. Maintain accurate records of equipment and users in the inventory management system. Manage spare equipment and hardware resources for the office. Cybersecurity and Documentation Support corporate cybersecurity protocols including workstation reviews, antivirus management, and response to security alerts. Generate and maintain technical documentation for network and data systems. Ensure compliance with global IT standards and governance requirements. Required Skills and Qualifications Working knowledge of ITIL principles and service management practices. Demonstrated experience providing end-user IT support in a corporate setting, including hardware, software, and network troubleshooting. Foundational cybersecurity awareness and familiarity with enterprise security practices. Strong communication skills with the ability to work effectively across cultures and time zones. Ability to translate technical concepts clearly for non-technical audiences. Preferred Qualifications Bilingual proficiency in English and Spanish, written and spoken. Cisco CCNA certification or equivalent training. Experience managing external vendors and escalating with service providers. Familiarity with enterprise ITSM platforms such as ServiceNow or Jira Service Management. Prior experience in a multinational or bilingual corporate environment.

Pay:

$65,000.00 - $75,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance

Work Location:

In person